Tetiana Shyshkova
New Westminster,BC
Summary
An energetic hospitality professional with a background in the restaurant/bar industry is seeking employment with opportunities for career progression. Excellent reputation for resolving problems and improving customer satisfaction. Works well under pressure to meet high-volume demands.
Overview
4
4
years of professional experience
Work History
Bartender
Vogue Theatre By MRG Group
10.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Helped management plan and serve bar menu exceeding customer expectations.
Reservation/Sales Agent
Pan Pacific Vancouver
10.2022 - 01.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Enhanced guest satisfaction by promptly receiving room service orders and addressing special requests.
Restaurant Front of House Manager
George's Pizza
08.2019 - 05.2021
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
Education
Post-Baccaleurate Diploma - Hospitality And Tourism Management
Thompson Rivers University
Kamloops, BC05.2015
Bachelor of Social Science - Sociology
Mechnikova Odessa State University
Odessa, Ukraine05.2013
Skills
- Payment Processing
- Suggestive Selling
- Organizational Ability
- Hospitality Service Expertise
- Group Reservations Management
- Responsible Alcohol Service
- Customer Service Expertise
- Sales Expertise
Community Service
- Christmas Wish Breakfast, Vancouver's annual Christmas Breakfast and toy drive at Pan Pacific Hotel. Vancouver, BC 2022
- TRU Student and Community Engagement. Canada Day Festival, Kamloops, BC 2014
- J.U.M.P. Volunteering Organization. Providing nutritional, free weekly community meals to poverty-stricken individuals, Kamloops, BC 2014
Certificates
- Serving It Right
- Super Host Customer Service Training
Timeline
Reservation/Sales Agent
Pan Pacific Vancouver
10.2022 - 01.2024
Bartender
Vogue Theatre By MRG Group
10.2021 - Current
Restaurant Front of House Manager
George's Pizza
08.2019 - 05.2021
Post-Baccaleurate Diploma - Hospitality And Tourism Management
Thompson Rivers University
Bachelor of Social Science - Sociology
Mechnikova Odessa State University
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