Daniel Paterson
Calgary,Canada
Summary
Dynamic manager and analytical problem-solver with a proven ability to foster team collaboration and drive motivation among diverse groups. Expertise in cultivating strong customer relationships and leveraging independent decision-making skills to enhance organizational success. Committed to implementing effective training programs, monitoring progress, and building morale to elevate employee engagement and optimize performance outcomes. Passionate about creating a positive work environment that encourages growth and innovation.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Manager
R&D Trading Solutions
02.2020 - Current
- As a day trader I was actively buying and selling financial instruments, primarily forex and indices within the same day using Personal Capital. I rely on technical analysis, market trends, risk management strategies to capitalize on short term price movements. I continuously monitoring markets, execute trades in real time and adapt strategies based on market conditions
Training Manager and Curriculum Developer(NA & Australia)
Black Diamond Group
05.2013 - 07.2017
- I was responsible for designing, implementing, and managing training programs that aligned with the organizational goals. I was responsible for developing engaging curriculum, evaluating training effectiveness, and leading initiatives to enhance employee performance and development. I collaborated with stakeholders to identify learning needs and ensure content is current, effective, and tailored to diverse learning styles
Owner/Manager & Application Training Specialist/Consultant
Sextant Software Solutions
04.1997 - 05.2013
- As the owner I was directly responsible for providing consultancy on application training and technical support services to clients in the oil and gas industry. I oversaw business operations, client relationships, curriculum development for software and training systems. Combined with my industry expertise with hands on technical knowledge to deliver customized training solutions that enhanced operational efficiency and workforce capacity. I worked directly with training companies as well as many of the Oil and gas companies in the Calgary area.
Application Training Specialist & Global Resource (Remedy & Solution Builder)
SHL Systemhouse (GP Learning Technologies)
01.1998 - 12.1999
- Same as above.
Education
Project Management 101
Royal Roads University
04.2007
Hotel and Restaurant Administration
Southern Alberta Institute of Technology. (S.A.I.T.)
Calgary, Alberta01.1988
Economics and Psychology
University of Alberta
Edmonton, Alberta01.1985
Skills
- Results-driven, highly adaptable professional with excellent communication and interpersonal skills as well as the ability to deal effectively with dynamics and diverse work environments Other expertise includes:
- Exceptional Customer Service Skills
- Inside/Outside Sales
- Basic Accounting/Bookkeeping
- End User Training/Facilitation
- Business Process Improvement
- Presentation Skills
- Customer Service/Support
- Online and Live Help Desk
- Technical Writing
- Client service
- Process optimization
- Desktops, laptops, and mobile devices
Accomplishments
- Collaborated with team of 5 in the development of an ETL(Juxxtacom) tool which we then marketed with the Canadian Trade Delegation tasked with promoting business and technology development in South Africa
- Collaborated with team of 3 in the development of a nation wide training program for Imperial Oil designed to assist employees in the more effective use of communication tools(Lotus Notes, Phone, Email). This program was shortly adopted by the American division of Imperial Oil.
Languages
English
Native or Bilingual
Certification
- Microsoft Certified Trainer - 1998
- Juxxtacomm Certified Training Professional - 2001
- Project Management (Royal Rhodes) - 2003
Timeline
Owner/Manager
R&D Trading Solutions
02.2020 - Current
Training Manager and Curriculum Developer(NA & Australia)
Black Diamond Group
05.2013 - 07.2017
Application Training Specialist & Global Resource (Remedy & Solution Builder)
SHL Systemhouse (GP Learning Technologies)
01.1998 - 12.1999
Owner/Manager & Application Training Specialist/Consultant
Sextant Software Solutions
04.1997 - 05.2013
Hotel and Restaurant Administration
Southern Alberta Institute of Technology. (S.A.I.T.)
Economics and Psychology
University of Alberta
Project Management 101
Royal Roads University