DANIEL LORENA
Terrace,BC
Summary
Detail-oriented Operations Supervisor with 15 years of experience in high-volume food service. Expertise in food safety, sanitation, inventory control, and staff training. First Aid certified, seeking to leverage strong safety awareness and reliability in a healthcare support or dietary services role to enhance patient and client care.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Food Service Supervisor
PSD Ventures Ltd.
Terrace, BC
07.2025 - Current
- Supervised 15 crew members per shift, assigned stations, ensured safe and efficient operations during peak periods.
- Enforce food-safety standards through temperature logging, FIFO product rotation, sanitation sweeps, and proper storage practices.
- Completed cash reconciliation, shift deposits, and inventory tracking; provided performance summaries for management review.
- Resolved customer concerns promptly, upheld service quality, and fostered a positive team environment.
- McDonald’s
Kitchen Operations Head
CloudEats
Quezon City, Philippines
12.2021 - 07.2025
- Coordinated chefs, line cooks, cashiers, and stock staff to ensure timely delivery of high-quality food across multiple sales channels.
- Ensured compliance with food-safety, sanitation, and workplace-safety procedures across all kitchen operations.
- Managed inventory records with POS, Alfred, and NetSuite; tracked consumption, storage, and waste to optimize resources.
- Conducted kitchen quality audits by verifying equipment function, cleanliness, and compliance with standard operating procedures.
Food & Beverage Manager / Assistant Manager
Cathay Cineplexes Pte Ltd.
Singapore
05.2016 - 05.2021
- Oversaw daily operations to ensure cleanliness, efficient food preparation, proper inventory management, equipment maintenance, and high-quality customer service.
- Trained and onboarded new employees, fostering adherence to sanitation and service standards.
- Managed food and supply inventory alongside repairs and licensing support, addressing customer concerns effectively.
Restaurant Manager
Smoothie King Pte Ltd.
Singapore
06.2014 - 02.2016
- Led staffing, scheduling, training, and inventory management to ensure compliance with food safety standards and smooth daily operations.
- Facilitated operational improvements and strategic business planning to align with sales and service goals.
- Directed daily restaurant operations, ensuring consistent smoothie preparation and service standards.
- Managed crew scheduling, labor coverage, and shift execution to support peak business periods.
- Trained team members on POS procedures, product knowledge, and guest service expectations.
Assistant Restaurant Manager
Yoshinoya Pte Ltd.
Singapore
03.2013 - 02.2014
- Supervised operations across multiple outlets, managing staffing, payroll reporting, inventory, POS reporting, and sales analysis to ensure seamless daily functions.
- Trained new managers and shift leaders to meet monthly performance goals, enhancing overall team effectiveness.
- Supervised daily outlet operations to maintain service speed and consistent dining experience.
- Coordinated staff scheduling, deployment, and shift handovers for smooth restaurant coverage.
- Monitored food preparation and quality standards to ensure consistent product presentation.
Assistant Restaurant Manager
Jollibee
Metro Manila, Philippines
06.2008 - 02.2013
- Ensured product quality, food safety, inventory accuracy, waste control, and efficient daily operations.
- Facilitated opening of new location while upholding high standards for food, service, and cleanliness.
- Directed crew performance, implemented customer-service initiatives, and coordinated promotions and drive-thru operations.
Education
Bachelor’s Degree Equivalency - Business Administration and Management
International Qualifications Assessment Service (IQAS)
CELPIP English -
Canadian Language Benchmark (CLB)
Emergency Basic First Aid - undefined
St. John Ambulance
British Columbia & Yukon03-2026
Skills
- Safety & Compliance: Food safety - Sanitation - FIFO methodology - Temperature logging - Infection-prevention practices - Workplace safety
- Operations: Inventory control - Ordering - Waste reduction - Quality audits - Equipment checks - Record keeping
- Team leadership
- Customer service skills
Certification
Emergency Basic First Aid — St. John Ambulance, British Columbia & Yukon | March 2026
Personal Information
Title: Healthcare Support | Food Service Operations | Safety & Sanitation
Timeline
Food Service Supervisor
PSD Ventures Ltd.
07.2025 - Current
Kitchen Operations Head
CloudEats
12.2021 - 07.2025
Food & Beverage Manager / Assistant Manager
Cathay Cineplexes Pte Ltd.
05.2016 - 05.2021
Restaurant Manager
Smoothie King Pte Ltd.
06.2014 - 02.2016
Assistant Restaurant Manager
Yoshinoya Pte Ltd.
03.2013 - 02.2014
Assistant Restaurant Manager
Jollibee
06.2008 - 02.2013
Emergency Basic First Aid - undefined
St. John Ambulance
Bachelor’s Degree Equivalency - Business Administration and Management
International Qualifications Assessment Service (IQAS)
CELPIP English -
Canadian Language Benchmark (CLB)