Daniel J. Fioravanti
Kitchener,Canada
Summary
Experienced with leading teams to achieve current goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully achieving results and adapting to dynamic work environments.
Overview
22
22
years of professional experience
Work History
Office Team Lead
MacDowell Insurance Brokers
10.2024 - Current
- Successfully managed a team of 5 brokers, both personal and commercial lines.
- Provided training and mentorship to brokers, enabling them to excel in client service.
- Ensured quick and efficient call responses by monitoring abeyance levels and workloads.
- Delegated tasks within the broker team and followed up to ensure timely completion.
- Achieved client retention above 94%, overall through emphasis on superior service.
Personal Lines Team Lead – Group and Affinity
Hub International Ontario Ltd.
10.2020 - 10.2024
- Successfully managed a team of 12 brokers servicing over 15,000 PIF group book of business.
- Provided training and mentorship to brokers, enabling them to excel in client service.
- Actively promoted employee growth opportunities to support career development.
- Ensured quick and efficient call responses by monitoring queues.
- Delegated tasks within the broker team and followed up to ensure timely completion.
- Achieved client retention above 94%.
Senior Client Account Manager
Mumby Insurance Brokers / Hub International Ontario Ltd.
09.2019 - 10.2020
- Trained new staff, enabling them to assume their roles with confidence.
- Acted as a backup to the team lead during their absence.
- Handled questions, policy changes, remarket requests, and renewals for the existing client base.
Customer Service Broker
Malik Insurance Services / Pioneer Insurance Brokers
10.2017 - 09.2019
- Collaborated with a team to underwrite new home and auto business.
- Serviced existing clients, addressing questions, policy changes, remarket requests, and renewals.
Business Systems Analyst
Cooperators General Insurance Company (Contract)
01.2016 - 01.2017
- Contributed to the implementation of Commercial Property functionality during a system transition.
Instructor – Information Technology Business Analysis Program
Conestoga College
09.2016 - 12.2016
- Instructed class of 15 students to become power users in MS Office 2016 Programs including Word, Excel, Outlook, PowerPoint, Access and Visio.
Recognition Program Analyst
Sun Life Financial
01.2014 - 01.2015
Business Systems Analyst, Products and Pricing
Royal Sun Alliance
01.2008 - 01.2013
Business Analyst, Product Factory
Camilion Solutions (Contract)
07.2007 - 12.2007
Business Analyst, Personal Insurance System Support
Economical Insurance
01.2005 - 01.2007
Customer Service Broker – Personal Lines
Regal Insurance Brokers Inc.
01.2005 - 01.2005
Customer Service Broker – Personal Lines
Programmed Insurance Brokers Inc.
01.2003 - 01.2005
Education
CIP Program -
Insurance Institute of Canada
01.2014
Advanced Certification in Business Analysis - undefined
McMaster University
01.2012
BA - Economics
University of Waterloo
01.2001
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Process improvement
- Complaint resolution
- Key performance indicators
- Relationship building
- Workflow management
- Team supervision
- Team motivation
Key competencies
- 20 years of experience in the insurance sector, demonstrating adaptability and problem-solving abilities.
- Proven leadership and team management capabilities.
- Outstanding communication and collaboration skills.
- Strong organizational and analytical acumen.
- Skilled in training, mentoring, and fostering team growth.
- Proficient in MS Office applications.
- Excels in high-stress, dynamic environments.
- Proven ability to build and maintain relationships with clients and colleagues at all levels of the organization.
Timeline
Office Team Lead
MacDowell Insurance Brokers
10.2024 - Current
Personal Lines Team Lead – Group and Affinity
Hub International Ontario Ltd.
10.2020 - 10.2024
Senior Client Account Manager
Mumby Insurance Brokers / Hub International Ontario Ltd.
09.2019 - 10.2020
Customer Service Broker
Malik Insurance Services / Pioneer Insurance Brokers
10.2017 - 09.2019
Instructor – Information Technology Business Analysis Program
Conestoga College
09.2016 - 12.2016
Business Systems Analyst
Cooperators General Insurance Company (Contract)
01.2016 - 01.2017
Recognition Program Analyst
Sun Life Financial
01.2014 - 01.2015
Business Systems Analyst, Products and Pricing
Royal Sun Alliance
01.2008 - 01.2013
Business Analyst, Product Factory
Camilion Solutions (Contract)
07.2007 - 12.2007
Business Analyst, Personal Insurance System Support
Economical Insurance
01.2005 - 01.2007
Customer Service Broker – Personal Lines
Regal Insurance Brokers Inc.
01.2005 - 01.2005
Customer Service Broker – Personal Lines
Programmed Insurance Brokers Inc.
01.2003 - 01.2005
Advanced Certification in Business Analysis - undefined
McMaster University
BA - Economics
University of Waterloo
CIP Program -
Insurance Institute of Canada
Similar Profiles
Charlene Ruth AsarisCharlene Ruth Asaris
Account Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance BrokersAccount Manager at Fitzpatrick & Co Insurance Brokers now Aviso Specialty Insurance Brokers
Biman DeyBiman Dey
Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)Regional Business Development Manager at Good insurance brokers private limited(Heart beat brokers)
Christine CouplandChristine Coupland
Office Manager/Inter Office Liaise at Parklane Insurance Brokers/My Insurance BrokerOffice Manager/Inter Office Liaise at Parklane Insurance Brokers/My Insurance Broker
PETRO AWAH FUHNWIPETRO AWAH FUHNWI
Team Member at YouthForceTeam Member at YouthForce
Saeed RagehSaeed Rageh
Team Member at XawaashTeam Member at Xawaash