Daniel Jenkins
San Jose
Summary
Results-driven sales specialist with expertise in product demonstration, customer relationship management, and complaint resolution. Committed to enhancing customer satisfaction and training new staff to ensure service excellence.
Overview
23
23
years of professional experience
Work History
In Home Sales Specialist
Lowes Home Improvment
Sunnyvale
06.2022 - Current
- Guided customers in selecting home improvement products and materials, ensuring informed decisions.
- Showcased product features and benefits, improving customer understanding and satisfaction.
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to enhance customer experience.
- Trained new staff on sales techniques and product knowledge effectively.
- Utilized point-of-sale systems for processing transactions accurately and efficiently.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Resolved customer complaints in a timely manner.
Human Resources Administrator
Home Depot
Campbell
06.2013 - 05.2022
- Streamlined employee onboarding and orientation processes to ensure new hires acclimate effectively.
- Coordinated training sessions to improve staff skills and ensure compliance with regulations.
- Assisted in maintaining employee records and documentation accuracy.
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Facilitated employee relations by addressing concerns and resolving conflicts to maintain a positive workplace environment.
- Implemented HR policies to ensure alignment with company values and practices.
Assistant Manager
Little Caesars Pizza
San Jose
01.2003 - 11.2013
- Supervised daily operations, ensuring efficient service and consistent product quality.
- Trained staff on customer service standards and operational procedures.
- Managed inventory levels, maintaining stock availability and minimizing waste.
- Assisted in scheduling staff shifts for optimal coverage and productivity.
- Implemented store promotions, engaging customers and driving sales growth.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
High School Diploma -
Santa Theresa High School
San Jose, CA06-2004
Skills
- Product demonstration
- Sales training
- Customer relationship management
- Customer follow-up
- Complaint resolution
- Point-of-sale systems
- Call center operations
- Employee onboarding
- Problem solving
- Time management
- Team building
- Effective communication
Timeline
In Home Sales Specialist
Lowes Home Improvment
06.2022 - Current
Human Resources Administrator
Home Depot
06.2013 - 05.2022
Assistant Manager
Little Caesars Pizza
01.2003 - 11.2013
High School Diploma -
Santa Theresa High School