Daniel Heldt
Campbell
Summary
Assistant Manager at Billy Jones Wildcat Railroad with skills in customer service and team leadership. Customer satisfaction by promptly resolving complaints and improved financial accuracy through cash handling. Committed to fostering a positive work environment while mentoring staff, driving professional development, and ensuring operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Billy Jones Wildcat Railroad
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Youth Soccer Referee
PAL Santa Clara
08.2018 - 12.2019
- Displayed respect to coaches, participants and parents to promote positive playing environment.
- Encouraged respectful behavior from coaches and players alike by setting an example of professionalism throughout matches.
- Eliminated favoritism by adhering to established rules and calling games fairly.
Education
High School Diploma -
Boynton High School
San Jose, CA08-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Staff training and development
Timeline
Assistant Manager
Billy Jones Wildcat Railroad
03.2022 - Current
Youth Soccer Referee
PAL Santa Clara
08.2018 - 12.2019
High School Diploma -
Boynton High School
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