Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
AdministrativeAssistant
Daniel Gontcharov

Daniel Gontcharov

Kamloops,BC

Summary

Driven professional with extensive experience in customer service and food preparation, notably at Alpine Meadows Resort. Excelled in roles requiring cleanliness, safe food handling, and effective time management. Demonstrated ability to enhance sales and customer satisfaction through attentive service and POS system proficiency. Skilled in fostering positive guest experiences and streamlining operations for peak efficiency.

Overview

1
1
year of professional experience

Work History

Tim Hortons Member

Corbin Toews
06.2024 - 08.2024
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Contributed to increased sales by upselling menu items and promoting limited-time offers.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
  • Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
  • Promoted brand loyalty among customers with relevant suggestions based on their preferences or dietary requirements during ordering process.

Busser

Alpine Meadows Resort
06.2023 - 10.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Front Desk Receptionist

Alpine Meadows Resort
06.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Server

Alpine Meadows Resort
06.2023 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

BBA - General Business Studies

Thompson River University
Kamloops, BC
06.2028

High School Diploma -

Clearwater Secondary School
Clearwater BC
06.2024

Skills

  • Cleanliness
  • Food Preparation
  • Safe Food Handling
  • Order Taking
  • POS System Operation
  • POS Systems
  • Customer Service
  • Time Management

Languages

French
Limited Working
Russian
Limited Working

Additional Information

References:

Mathiew Crete: (450) 566-3668

Jason Samoy: (403) 397-8901

Corbin Toews: (780) 817-6048

Timeline

Tim Hortons Member

Corbin Toews
06.2024 - 08.2024

Busser

Alpine Meadows Resort
06.2023 - 10.2023

Front Desk Receptionist

Alpine Meadows Resort
06.2023 - 10.2023

Server

Alpine Meadows Resort
06.2023 - 10.2023

BBA - General Business Studies

Thompson River University

High School Diploma -

Clearwater Secondary School

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Daniel Gontcharov