Erris Joseph Martinez
Dawson Creek,Canada
Summary
As a recent graduate with a strong background in Customer Service, IT Hardware and Software, Data Analysis, and Kitchen Operations—including food preparation, cooking, and maintaining kitchen cleanliness—combined with over 5 years of practical experience across various roles, I am enthusiastic about leveraging my expertise to contribute to your ongoing achievements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tim Hortons Team Member – All-Around Tasks
Tim Hortons
Dawson Creek, Canada
08.2024 - Current
- Greet customers, take orders, and process payments efficiently
- Prepare and serve coffee, beverages, and food items while maintaining quality standards
- Maintain cleanliness, restock supplies, and ensure a tidy work environment
- Assist in kitchen operations, including baking, sandwich preparation, and inventory management
Kitchen Supervisor/ Line Cook
Original Joes Restaurant and Bar
Dawson Creek, Canada
05.2023 - Current
- Collaborating with management to improve operations and provide training and support for new kitchen staff
- Oversee kitchen operations for efficiency and food quality, maintaining a clean and organized kitchen for compliance with health and safety regulations
- Assist with menu planning, monitor inventory, and order supplies while resolving kitchen issues and conflicts
Store Clerk
Subway
Dawson Creek, Canada
06.2022 - 05.2024
- Provided exceptional customer service by assisting with taking and fulfilling orders and product inquiries
- Managed inventory and replenishment to ensure product availability
- Ensured a clean and safe environment by maintaining food preparation areas to sanitation standards
Meat and Seafood Clerk
Safeway Store
Dawson Creek, Canada
04.2022 - 09.2022
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Practiced sanitation procedures by maintaining clean and neat work area.
- Maintained proper food temperatures for various products.
- Checked products for temperature and expiration dates to maintain consumer safety.
Senior Process Executive (BPO)
Cognizant Technology Solutions
Taguig, Philippines
11.2018 - 04.2022
- Delivered positive experiences by providing customers with solutions and alternatives to their concerns and inquiries about our services
- Collaborated with other representatives and colleagues from different departments to ensure swift and effective resolutions to customer issues
- Meticulously maintained an accurate records of customer interactions, documenting all issues, resolutions, and filing necessary documents
Education
Business Management Diploma -
Northern Lights College
Dawson Creek, BC, Canada01.2024
Bachelor of Science - Information Technology
Negros Oriental State University
Philippines01.2018
Skills
- Data Analysis
- Business Management
- Problem Solving
- Time Management
- Team Collaboration
- Adaptability
- Microsoft Office Programs (Word, Excel, PowerPoint, SharePoint, Microsoft Teams)
- Food preparation
- Sanitation practices
- Customer service
Certification
- BC FOODSAFE Certification, 01/01/24, British Columbia, Canada
- Civil Service Exam Passer – Sub-professional, 01/01/19, Manila, Philippines
Timeline
Tim Hortons Team Member – All-Around Tasks
Tim Hortons
08.2024 - Current
Kitchen Supervisor/ Line Cook
Original Joes Restaurant and Bar
05.2023 - Current
Store Clerk
Subway
06.2022 - 05.2024
Meat and Seafood Clerk
Safeway Store
04.2022 - 09.2022
Senior Process Executive (BPO)
Cognizant Technology Solutions
11.2018 - 04.2022
Business Management Diploma -
Northern Lights College
Bachelor of Science - Information Technology
Negros Oriental State University
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