Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Garcia

Riverside

Summary

Dynamic leader with a proven track record at Chipotle, adept in team management and exceptional communication. Expert in fostering a culture of continuous improvement, significantly enhancing customer service delivery. Skilled in coaching, with a strong work ethic, ensuring efficiency and collaboration. Mastery in time management and attention to detail, driving operational excellence without sacrificing quality.

Overview

7
7
years of professional experience

Work History

Service Leader

Chipotle
02.2019 - Current
  • Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
  • Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
  • Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Identified areas for improvement in company-wide service standards through regular audits and feedback analysis.
  • Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
  • Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork.
  • Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary.
  • Ensuring the proper quantity of supplies are. available as needed.

Package Handler

UPS
07.2017 - 02.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Education

High School Diploma -

Magnolia High
Anaheim, CA
2017

Skills

  • Team management
  • Exceptional communication
  • Coaching and mentoring
  • Willingness to learn
  • Strong work ethic
  • Time management
  • Attention to detail
  • Teamwork and collaboration

Timeline

Service Leader

Chipotle
02.2019 - Current

Package Handler

UPS
07.2017 - 02.2019

High School Diploma -

Magnolia High

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Daniel Garcia