Daniel Farrokh Siar
Toronto,ON
Summary
High-performing university student with solid experience in handling high volume of customer interactions through email, phone and live chat. Demonstrates excellent communication, problem-solving, and multitasking skills in fast-paced environment. Team-oriented and committed to fostering positive customer experiences.
Overview
2
2
years of professional experience
Work History
Online Customer Service Representative
CITA Marketplace
05.2024 - 08.2024
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Responded to website and email inquiries within 2 business days to maintain customer satisfaction and generate positive reviews.
High School Physics Tutor
09.2023 - 06.2024
- Helped 5+ students develop and utilize analytical approaches to solving physics problems.
- Wrote problem sets to provide extra support and advance student knowledge in physics.
- Tutored 5+ High School students in introductory, intermediate and advanced physics concepts.
Youth Leader
TNG North York Drop-in
09.2022 - 06.2024
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Attended weekly meetings discussing issues new comers face
Education
No Degree - Mechanical Engineering
Toronto Metropolitan University (Formerly Ryerson)
06-2028
High School Diploma -
Earl Haig Secondary School
06-2024
Skills
- Creativity
- Communication
- Leadership Skills
- Leadership
- Communication Skills
- Mentor
- Online chat
- Customer Service
Languages
English
Native or Bilingual
Farsi
Limited Working
Russian
Professional Working
Volunteer Experience
- NeighbourLink, Kidness Card Distribution, Toronto, 11/2021 - 11/2021, Distributed 150+ "Kindness Cards" to community members, enticing a positive spirit in the community as individuals were motivated to spread kindness.
- NeighbourLink, 415 Foodbank Distributor, Toronto, 02/2022 - 02/2022, Helped 100+ families pick and choose items from the Foodbank's selection, ensuring everyone received their fair share of food and supplies. Delivered around 25 carts full of food and supplies to the neighboring units around the Foodbank. Spoke with Immigrant families and teenagers in the Willowdale area about common issues.
- NeighbourLink, Volunteer for Communal Easter Event, Toronto, 03/2022 - 03/2022, Successfully helped managed a communal get-together event for 200+ guests, ensuring all guests were served in a timely manner and were included in various activities. Greeted and Welcomed Immigrant families, guiding them around the event and distributing various toys to 50+ children.
Extracurricular Activities
Taekwondo 1rst Dan Black Belt, Myung's Academy, 01/2016 - 10/2019 Volleyball Intramurals, Earl Haig S.S, 12/2022 - 02/2023 WorldVision Club GM, Earl Haig S.S, 11/2022 - 06/2023 Athletics Club GM, Earl Haig S.S, 09/2022 - 06/2024
Hobbies and Interests
- Football
- Chess
- Basketball
- Volleyball Intramural
- Fitness
Personal Information
Title: Undergraduate Mechanical Engineering student at Toronto Metropolitan University (Formerly Ryerson)
Timeline
Online Customer Service Representative
CITA Marketplace
05.2024 - 08.2024
High School Physics Tutor
09.2023 - 06.2024
Youth Leader
TNG North York Drop-in
09.2022 - 06.2024
No Degree - Mechanical Engineering
Toronto Metropolitan University (Formerly Ryerson)
High School Diploma -
Earl Haig Secondary School
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