Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Swimming, table tennis and weight-training exercise
Timeline
Generic

Daniel Fanous

Scarborough,ON

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at multiple institutions. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. A highly-motivated and dedicated candidate ready to employ solid customer service skills in the banking industry. Skilled at negotiations with focus on sales and promotions to achieve optimal results. Reliable and committed to providing personalized and efficient service to customers.

Overview

10
10
years of professional experience

Work History

Field Technician Supervisor

Smartopia
06.2023 - Current
  • Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure, such as access points, EV chargers, port forwarding, WiFi scans
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Calibrated new and existing equipment for optimal performance and collaborated with other field technicians to resolve complex technical issues.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.

School Cafeteria Worker

Richmond Hill High School
09.2023 - Current
  • Follow established recipes to prepare menu items
  • Serve customers in a fast, efficient and friendly manner
  • Follow guidelines to ensure correct serving temperatures and adequate portion control
  • Provide customers with information regarding food ingredients, availability and pricing
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Reduced food waste by effectively managing inventory, rotating stock, and monitoring expiration dates.
  • Contributed to successful state health inspections by adhering to strict food safety guidelines and regulations.
  • Provided exceptional customer service through friendly interactions with students, addressing any concerns or questions they had about available menu items.
  • Assisted in budget management, ensuring cost-effective food purchasing without compromising quality or nutritional value.
  • Managed cash handling procedures accurately balancing register drawers daily.
  • Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
  • Enhanced food safety by implementing proper sanitation practices and maintaining a clean workspace.
  • Established rapport with customers by providing friendly and attentive service.

Digital Marketing Account Manager

Tribe Advertising Agency
01.2020 - Current
  • Managed multiple client accounts simultaneously, ensuring timely delivery of high-quality digital marketing services.
  • Increased client satisfaction by implementing innovative digital marketing strategies tailored to their unique needs.
  • Developed comprehensive marketing campaigns for clients, resulting in increased brand visibility and customer engagement.
  • Optimized clients'' online presence through expert management of SEO/SEM initiatives and content strategy development.
  • Negotiated favorable contracts with vendors and media partners, securing cost-effective advertising placements for clients.
  • Oversaw successful website redesigns for multiple clients, enhancing UX/UI while maintaining brand consistency across platforms.
  • Worked closely with creative teams to ensure the development of compelling content that resonated with target audiences and aligned with clients'' branding guidelines.
  • Built strong relationships with key stakeholders within client organizations, fostering trust and collaboration throughout the account management process.
  • Streamlined communication between creative and technical teams, leading to more efficient campaign execution.
  • Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Managed social media advertising efforts including Facebook Ads, Instagram Ads, LinkedIn Ads, leading to increased audience reach and engagement levels.

Delegate and Secretary

Model United Nations (MUN) on a global scale
01.2014 - 01.2018
  • Assisted in drafting policy proposals, contributing to the development of key organizational initiatives.
  • Collaborated with cross-functional teams to develop strategies that advanced organizational goals.
  • Conducted thorough research on relevant issues, providing accurate information to inform decision-making processes.
  • Increased networking opportunities with targeted outreach to potential partners and stakeholders.
  • Leveraged social media platforms to promote events, driving increased attendance and engagement from members.
  • Enhanced delegate collaboration by facilitating effective communication and team-building activities.
  • Established strong rapport with fellow delegates, promoting a positive working environment and increased collaboration.
  • Supported event planning efforts, securing venues and coordinating logistics for successful gatherings.
  • Managed budgets effectively, allocating resources appropriately to maximize results while minimizing costs.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Founder and Cook

249_Eatz Food Truck
01.2020

Volunteer

United Nation Volunteer Program

Education

Bachelor of Business Administration (Finance Major) -

University of Medical Sciences and Technology (UMST)
12.2021

IGCSE High School Diploma -

Unity High School (UHS)
06.2016

Skills

  • Bilingual: Excellent English and Arabic fluency proficiency
  • Pleasant and personable customer service experience
  • Critical Thinking and problem-solving skills
  • Strong interpersonal skills: building rapport and connections
  • Active Listening
  • Efficient collaboration and team work skills

Accomplishments

    Lead Supervisor that spear-headed campaigns for multiple International brands such as Coke-Cola, Mercedes, CAT, KIA Motors with outstanding results.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Swimming, table tennis and weight-training exercise

- I enjoy exercising to stay fit and active by engaging participating in sports on a regular basis. 

- In my free time I also enjoy cooking meals and trying new recipes with a special passion to making flavored chicken wings!

Timeline

School Cafeteria Worker

Richmond Hill High School
09.2023 - Current

Field Technician Supervisor

Smartopia
06.2023 - Current

Digital Marketing Account Manager

Tribe Advertising Agency
01.2020 - Current

Founder and Cook

249_Eatz Food Truck
01.2020

Delegate and Secretary

Model United Nations (MUN) on a global scale
01.2014 - 01.2018

Volunteer

United Nation Volunteer Program

Bachelor of Business Administration (Finance Major) -

University of Medical Sciences and Technology (UMST)

IGCSE High School Diploma -

Unity High School (UHS)

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Daniel Fanous