Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Covarrubias

West Covina

Summary

Dynamic professional with experience as an Assistant Health Program Coordinator at CBEST/Heluna Health, excelling in documentation and collaboration. Proven ability to enhance client satisfaction through meticulous attention to detail and effective problem-solving. Committed to maintaining HIPAA compliance while improving operational efficiency and fostering strong partnerships with community entities.

Overview

9
9
years of professional experience

Work History

Assistant Health Program Coordinator

CBEST/ Heluna Health
12.2020 - Current
  • Assist clients with completing psycho-social assessments and agency consent paperwork during CBEST intake.
  • Prepare the forms necessary for entering participant's demographic information, financial data, and medical treatment history into CHAMP; review computer generated data reports to verify and ensure data entered is accurate.
  • Follow established outreach protocol to ensure due diligence is completed.
  • Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases (CHAMP, CALSAWS, and HMIS/Clarity).
  • Maintain and update referral tracker to reflect current status of client case to ensure information is updated on a daily basis.
  • Organize, monitor, and prioritize assigned cases to ensure necessary case records and documents are properly filed, processed, verified, and updated within specific time limits established.
  • Document all client contacts in accordance with Housing Department productivity expectations.
  • Maintain confidentiality of client files per HIPAA and all applicable guidelines.
  • Assist in projects by monitoring the completion of questionnaires, conducting interviews, and collecting basic data
  • Work closely with veteran and justice-involved entities (e.g., Men's Central Jail, Pitchess Detention Center, Twin Towers Correctional Facility, Century Regional Detention Facility, and North County Correctional Facility) to B C establish and improve upon referrals partnerships; engages with referring partners to provide updates on client status as needed.
  • Communicate regularly with referring partners and HFH staff as needed to support client needs, track application progress, ensure proper client service connection, etc
  • Contact individuals, agencies, and other relevant institutions to verify or clarify information provided by the applicants or participants to resolve discrepancies
  • Frequent use of an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Drive, One Note, Outlook, Publisher, Skype, Outlook, etc. Perform other duties as assigned by HFH personnel.

Shift supervisor

Starbucks
01.2016 - 12.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.

Education

General studies

West Covina High School
West Covina
05.2015

General studies

Citrus College
Azusa, CA

Skills

  • Excellent Written and Verbal Communication
  • Collaboration
  • Time Management
  • Attention to Detail
  • Documentation
  • Organization
  • Problem Solving
  • Adaptability and flexibility
  • Quality Improvement
  • HIPAA Compliance
  • Reliability

Languages

2

Timeline

Assistant Health Program Coordinator

CBEST/ Heluna Health
12.2020 - Current

Shift supervisor

Starbucks
01.2016 - 12.2019

General studies

West Covina High School

General studies

Citrus College

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Daniel Covarrubias