Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Covarrubias

West Covina

Summary

Dedicated professional with a proven track record of consistently meeting company goals through organized practices. Skilled in thriving under pressure and adapting to new situations and challenges to effectively enhance the organizational brand. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and unwavering commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Assistant Health Program Coordinator

CBEST/ Heluna Health
12.2020 - Current
  • Assist clients with completing psycho-social assessments and agency consent paperwork during CBEST intake.
  • Conduct thorough review of intake paperwork
  • Prepare the forms necessary for entering participant's demographic information, financial data, and medical treatment history into CHAMP; review computer generated data reports to verify and ensure data entered is accurate.
  • Follow established outreach protocol to ensure due diligence is completed.
  • Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases (CHAMP, CALSAWS, and HMIS/Clarity).
  • Maintain and update referral tracker to reflect current status of client case to ensure information is updated on a daily basis.
  • Organize, monitor, and prioritize assigned cases to ensure necessary case records and documents are properly filed, processed, verified, and updated within specific time limits established.
  • Document all client contacts in accordance with Housing Department productivity expectations.
  • Maintain confidentiality of client files per HIPAA and all applicable guidelines.
  • Assist in projects by monitoring the completion of questionnaires, conducting interviews, and collecting basic data
  • Work closely with veteran and justice-involved entities (e.g., Men's Central Jail, Pitchess Detention Center, Twin Towers Correctional Facility, Century Regional Detention Facility, and North County Correctional Facility) to B C establish and improve upon referrals partnerships; engages with referring partners to provide updates on client status as needed.
  • Communicate regularly with referring partners and HFH staff as needed to support client needs, track application progress, ensure proper client service connection, etc
  • Contact individuals, agencies, and other relevant institutions to verify or clarify information provided by the applicants or participants to resolve discrepancies
  • Frequent use of an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Drive, One Note, Outlook, Publisher, Skype, Outlook, etc. Perform other duties as assigned by HFH personnel.

Shift supervisor

Starbucks
01.2016 - 12.2019
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.

sales floor associate

Autozone
10.2015 - 01.2016
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.

Sales Floor Associate (seasonal)

Best Buy
09.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Collaborated with team members to achieve sales targets and improve store performance.

Education

General studies

Citrus College
Azusa, CA

General studies

West Covina High School
05.2015

Skills

  • Excellent Written and Verbal Communication
  • Collaboration
  • Time Management
  • Attention to Detail
  • Documentation
  • Organization
  • Problem Solving
  • Adaptability and flexibility
  • Quality Improvement
  • HIPAA Compliance
  • Reliability

Languages

sign langauge
Limited Working

Timeline

Assistant Health Program Coordinator

CBEST/ Heluna Health
12.2020 - Current

Shift supervisor

Starbucks
01.2016 - 12.2019

sales floor associate

Autozone
10.2015 - 01.2016

Sales Floor Associate (seasonal)

Best Buy
09.2015 - 12.2015

General studies

West Covina High School

General studies

Citrus College

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Daniel Covarrubias