Daniel Caron
Blainville,QC
Summary
Accomplished leader with extensive experience at FedEx and UPS, adept in route planning and customer service. Demonstrated ability to enhance team efficiency and drive performance improvement through meticulous attention to detail and problem-solving skills. Proven track record in achieving timely deliveries, ensuring a high level of customer satisfaction.
Overview
40
40
years of professional experience
Work History
Courier Team Leader
FedEx
Mirabel, QC
02.2020 - Current
- Coordinate and supervise Cargo Handlers who assist with floor planning and work distribution
- Training of new Drivers
- Communicating, planning and scheduling
- Building of daily routes and distribution
- Follow up with drivers needing assistance
- Timecard verification
- Assist with vehicle requirements (Ex. rentals, and documents)
Senior Courier
FedEx
Mirabel, QC
03.2009 - 01.2020
- Create weekly schedule and making last minute adjustments
- Replaced scheduled time off and sick employees on assigned routes
- Maximized efficiency of drivers by balancing driver workload
- Communicate and follow up with employees needing assistance using company policies and procedures
- Creation of visual management projects
Courier
FedEx
Rouyn-Noranda, And Mirabel, QC
09.1989 - 01.2009
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Supervisor
United Parcel Service, UPS
Thunder Bay, ON
04.1988 - 06.1989
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Courier
United Parcel Service, UPS
Sault Ste Marie, On
02.1984 - 04.1988
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
High School Diploma -
St Mary's College
Sault Ste. Marie, ON06.1981
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Route Planning
- Clean Driving Record
- Local geography knowledge
- Weather Preparedness
- Performance Improvement
Accomplishments
Canadian Award of Excellence (2018)
QAT (Reduction of Operating station cost at YVO around 1992)
Languages
English
Professional Working
French
Professional Working
Timeline
Courier Team Leader
FedEx
02.2020 - Current
Senior Courier
FedEx
03.2009 - 01.2020
Courier
FedEx
09.1989 - 01.2009
Supervisor
United Parcel Service, UPS
04.1988 - 06.1989
Courier
United Parcel Service, UPS
02.1984 - 04.1988
High School Diploma -
St Mary's College