Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Certification
Timeline
SalesAssociate
Daniel Barrios

Daniel Barrios

IT Support Consultant
Calgary,Alberta

Summary

Versatile IT Specialist with a strong track record in problem-solving and exceptional communication skills. Proficient in managing high call volumes and resolving technical issues using tools like Remedy and ServiceNow. Experienced in providing remote technical support and overseeing live chat using Microsoft Teams. Skilled in troubleshooting and maintaining servers with Citrix Workspace and LogicMonitor. Driven by a collaborative mindset and a passion for ongoing learning, dedicated to delivering effective solutions for seamless IT operations.

Overview

3
3
years of professional experience
2
2
Language
1
1
years of post-secondary education

Work History

IT Support Specialist

Long View Systems
Calgary, Alberta
08.2022 - 06.2023
  • Managed high call volumes and resolved technical support issues, leveraging Remedy and ServiceNow to track and process support requests
  • Provided remote technical support through RDP, LogMeIn, TeamViewer, and BeyondTrust, ensuring prompt issue resolution
  • Oversaw live chat and call support queues using Avaya, Genesys Cloud, Freshservice, and Microsoft Teams, delivering real-time technical assistance
  • Administered computer systems and user accounts for multiple organizations using Active Directory, including password resets, while ensuring adherence to safety protocols and meticulous documentation
  • Maintained and monitored servers with Citrix Workspace, Okta, and LogicMonitor, ensuring optimal functionality of web servers, Remote Desktops, database queries (Microsoft SQL Server and Oracle Database), and phone lines
  • Routed performance and error reports after nightly testing to Network, Database, and System Administrators via Outlook, creating tickets in Remedy and ServiceNow to ensure morning system stability and functionality.

E-Commerce Associate

Walmart Canada
Calgary, Alberta
09.2020 - 06.2022
  • Efficiently processed customer orders, consistently delivering them to vehicles within the company's 5-minute average standard, while coordinating with inventory and fulfillment teams to ensure timely and accurate grocery delivery
  • Contributed to the setup and management of online promotions, discounts, and loyalty programs with the goal of attracting and retaining online grocery customers, effectively marketing store promotions to an average of 30 customers daily
  • Skillfully handled customer inquiries across email, chat, and phone platforms, swiftly resolving issues to maintain high levels of customer satisfaction, while also providing in-person customer service when needed.

Education

Google IT Support Specialization -

NPower Canada
01.2022 - 08.2022

High School Diploma -

Centennial High School
Calgary, Alberta
09.2016 - 07.2019

Skills

  • Technical Troubleshooting
  • Remedy / ServiceNow
  • Active Directory
  • LogMeIn, BeyondTrust, TeamViewer
  • Server Management (Citrix / LogicMonitor)
  • Bilingual Proficiency (English / Spanish)
  • Customer Service
  • Team Oriented

Work Preference

Work Type

Part TimeContract WorkFull Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home optionCompany CultureCareer advancementPaid time off4-day work weekPaid sick leaveTeam Building / Company Retreats

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Google IT Support Specialization certificate:

https://coursera.org/share/61dd3cfdabdf2308a09f53ca29bcf9c6

Timeline

IT Support Specialist

Long View Systems
08.2022 - 06.2023

Google IT Support Specialization -

NPower Canada
01.2022 - 08.2022

E-Commerce Associate

Walmart Canada
09.2020 - 06.2022

High School Diploma -

Centennial High School
09.2016 - 07.2019

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Daniel BarriosIT Support Consultant