Daniel Barker
Coquitlam,BC
Summary
I-CAR Platinum certified ICBC Estimator with over 16 years of experience in the material damage industry. Skilled in analyzing and determining related damages to complex vehicle systems, including ADAS, suspension, and SRS. Efficient and detailed oriented, while maintaining a professional demeanor during interactions with customers, co-workers, and business partners. Solid understanding of ICBC policies and procedures, OEM repair and material damage procedures, and industry standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ESTIMATOR
ICBC
Surrey, British Columbia
08.2022 - Current
- Evaluate damage to passenger and specialized heavy equipment vehicles and prepare accurate repair or replacement cost estimates.
- Determine vehicle values, including total loss settlements, through research, analysis, and market comparisons.
- Negotiate repair and replacement costs with repair facilities and suppliers within established financial authority limits.
- Review and authorize repair estimates, including exceptions to automated business rules and complex claims.
- Communicate with customers, repair facilities, suppliers, and internal staff to explain estimates, resolve issues, and ensure high levels of customer service.
- Prepare detailed reports and maintain documentation related to estimates, appraisals, and repair research.
- Provide technical guidance to repair shops and internal claims staff on repair techniques, policies, and industry trends.
- Stay current with evolving vehicle repair technologies, industry standards, and regulatory requirements.
Senior Estimator
Kirmac Collision & Autoglass - Coquitlam
Coquitlam, BC
02.2019 - 08.2022
- Completed thorough and accurate repair estimates on simple and complex vehicles following insurance guidelines and procedures.
- Researched and utilized OEM repair procedures and ADAS recalibration requirements to ensure safe and quality vehicle repairs.
- Reviewed repair estimates with technicians and developed a production plan to meet customer and insurance deadlines.
- Provided excellent customer service by discussing and educating customers on repair costs, insurance procedures, and company policies.
- Established standardized estimating procedures and audited co-worker estimates and files.
- Trained and mentored brand new and junior estimators.
- Developed and maintained professional relationships with insurance partners, sublet vendors, and other suppliers.
- Improved knowledge base and skill set through continual industry training and development.
Production Coordinator
Able in Grove Collision
Langley, BC
01.2017 - 02.2019
Prep and Paint Refinishing Technician
Able in Grove Collision
Langley, BC
01.2007 - 01.2017
Prep and Paint Apprentice
Able in Grove Collision
Langley, BC
02.2006 - 01.2007
Education
BBA - Human Resource Management
Kwantlen Polytechnic University
Surrey, BC12-2019
Automotive Prep And Refinishing Technician -
Vancouver Community College
Vancouver, BC02-2009
High School Diploma -
Walnut Grove Secondary
Langley, BC06-2008
Skills
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Certification
- I-CAR Platinum Certified Estimator
- ICBC Express Certified
- BASF Waterborne Certified
- Chevrolet C8 Corvette Certified
Timeline
ESTIMATOR
ICBC
08.2022 - Current
Senior Estimator
Kirmac Collision & Autoglass - Coquitlam
02.2019 - 08.2022
Production Coordinator
Able in Grove Collision
01.2017 - 02.2019
Prep and Paint Refinishing Technician
Able in Grove Collision
01.2007 - 01.2017
Prep and Paint Apprentice
Able in Grove Collision
02.2006 - 01.2007
BBA - Human Resource Management
Kwantlen Polytechnic University
Automotive Prep And Refinishing Technician -
Vancouver Community College
High School Diploma -
Walnut Grove Secondary