Robert Ham
LAKE COWICHAN,BC
Summary
Motivated individual with over 30 years experience in a retail and industrial supervisory position overseeing employee performance and offering knowledgeable guidance and support. Diverse skillset that includes Microsoft Office products as well as maintaining and developing office systems. Assisted dispatcher for 10 years to maximize truck efficiency as well as routes. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time as well as adapting to unforeseen events that required adjusting the delivery schedules. Owner/Operator of a retail store for 20 years handling cash, end of day reconciliations and maintaining operating float plus an additional 10 years in industrial retail.
Overview
37
37
years of professional experience
Work History
Estimator
JP Construction Supplies
Duncan, BC
08.2012 - Current
- Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
- Updated customers and managed project statuses by effectively communicating with builders and contractors on foundation projects.
- Efficiently handled construction plans of approximately 40 projects a month.
- Implemented operational changes to promote cost efficiency.
- Devised cost-reducing labor and inventory processes.
- Formulated bills of materials outlining components required for manufacture or purchase with clear reference to visual image on drawing.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Monitored changes in delivery schedule and communicated changes to customers.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Sales Consultant
Arbutus RV Sales
Mill Bay, BC
06.2007 - 11.2011
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
Business Owner/Operator
FFlocks Bird Supply Inc
Victoria, BC
03.1987 - 03.2008
- Made financial and logistics decisions in best interest of company.
- Started a bird (pet) store and developed policies and procedures for a retail bird store business.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Improved company's quality and productivity by streamlining systems and processes.
- Determined pricing for products or services based on costs and competition.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Conducted market research to stock latest inventory.
- Examined and inspected stock items for wear or defects.
- Interviewed, trained and supervised employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Microsoft Excel - Excel From Beginner To Advanced
Udemy
2022
Layout Essentials
SketchUp Campus
2022
SketchUp Fundamentals (Desktop)
SketchUp Campus
2022
Retail Marketing Seminar
Al Pervin Seminars
Victoria, BCFinancial Communications from Chartered Accountant
Peat Marwick Thorne
Victoria, BCBusiness Planning
Federal Business Development Bank
Victoria, BCHigh School Diploma -
Claremont Secondary School
Victoria, BCSkills
- Construction and Building
- Mathematical Problem-Solving
- Data Gathering and Analysis
- Critical Thinking
- Supervision & Leadership
- Friendly, Positive Attitude
- People Skills
- Data Management
- Planning & Organizing
- Reliable & Trustworthy
- Good Work Ethic
- Team Management
- Problem Resolution
- Customer Service
- Computer Skills
- Microsoft Office
- Maintenance & Repair
- Active Listening
- Relationship Building
- Verbal and Written Communication
- Employee Training
- Schedule Coordination
- Flexible Schedule
- Conflict Resolution
- Delegating Work
- Adjusting Routes
- Processing Orders
- Route Planning and Adjustment
- Valid Class 5 Drivers License with Air Endorsement
- Forklift Operators Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Estimator
JP Construction Supplies
08.2012 - Current
Sales Consultant
Arbutus RV Sales
06.2007 - 11.2011
Business Owner/Operator
FFlocks Bird Supply Inc
03.1987 - 03.2008
Microsoft Excel - Excel From Beginner To Advanced
Udemy
Layout Essentials
SketchUp Campus
SketchUp Fundamentals (Desktop)
SketchUp Campus
Retail Marketing Seminar
Al Pervin Seminars
Financial Communications from Chartered Accountant
Peat Marwick Thorne
Business Planning
Federal Business Development Bank
High School Diploma -
Claremont Secondary School
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