Danica Samuel
Ottawa,ON
Summary
Initiative-taking professional with 10+ years of experience in progressing through a series of various roles and challenging environments by leveraging outstanding prioritization, organizational, collaborative, and multitasking talents. Residential Counsellor experienced in collaborating with individuals that have Dual Diagnosis, Acquired Brain Injury, and Complex Needs. Ability to perform first aid, and initiate emergency response procedures while observing, documenting, and reporting any changes in individuals' health, behavior, and emotional state; well poised to excel in helping the individuals served.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Developmental Services Worker, Residential Counsellor
Chamomile Adult Services
Osgoode, ON
09.2023 - Current
- Emphasized and used Nurtured Heart Approach
- Aiding individuals to live their best life
- Promoting inclusion into individual chosen communities
- Promoting independence for clients
- Consistently looking to see how to help improve quality of life for individuals
- Consistently observing behavior and paying attention to individual's needs
- Improved quality of life for clients through effective communication, relationship building, and emotional support
- Administered medication safely under strict guidelines, ensuring proper dosage and adherence to prescribed schedules
Guest Services Representative
Cushman & Wakefield
Ottawa, ON
04.2022 - Current
- Addressed quests, inquiries, complaints, and special requests as needed in timely manners
- Ensuring satisfaction and retention of customers
- Managing and executing various customer tracking initiatives, thereby enhancing customer engagement
- Improving overall marketing strategies to drive revenue generation
- Process over eighty daily sales transactions and redemption of mall gift cards
- Achieved accuracy to avoid discrepancies throughout
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
Delivery Driver
Uber Canada
Ottawa, ON
07.2020 - Current
- Maintain consistent on-time delivery records across all orders, resulting in positive feedback and ratings
- Manage daily transportation of materials in safe manner
- Meeting established deliver times consistently by using GPS software
- Ensuring constant communication with customers to gain trust and confidence
- Report on deliveries of any concerns or delays
- Log in hours, mileage, and order-related activities by using company app to maintain detailed records
- Partner with local restaurants to fulfill food delivery needs across entire region
- Verify orders prior to completing deliveries to prevent customer complaints.
Warehouse Associate
Amazon
Barrhaven, ON
10.2022 - 10.2023
- Received and stored on average of 200K packages per day
- Achieved 99% accuracy to realize operational effectiveness
- Conducted detailed inspections of approximately 100K packages and merchandise items daily
- Notified vendors of any issues to meet standards and maintain high-quality inventory
- Ensured accurate understanding and facilitated execution of tasks, resulting in 0% error-free work order
- Processed high rating for shipment effectiveness
- Leveraged handheld devices and computers to monitor and adjust inventory levels
- Attempted to avoid out of stock situations and shortages
- Trained and demonstrated proper techniques for specific roles to more than ten new employees
- Expanded knowledge and learned how to optimize skill set
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Registered Early Childhood Educator
Children's Place Childcare Centre
Ottawa, ON
04.2015 - 08.2021
- Contributed towards attainment of learning objectives by utilizing expertise in child development
- Differentiated instruction, education technology, and early childhood literacy
- Revised instructional techniques in alignment with individual learning needs to ensure knowledge retention
- Established positive experiences
- Planned, organized, and coordinated engaging learning activities and comprehensive curriculums
- Facilitated growth of child literacy
- Attended regular meetings with parents to provide updates regarding social, emotional, and cognitive development of students, resulting in seamless communication flow
- Interacted with children with disabilities, such as non-verbal learning, autism, auditory processing, dyslexia, ADHD, spinal conditions, bipolar disorder, and visual perceptual/visual motor deficit, and others to support attainment of academic goals.
Education
High School Diploma -
St. Joseph Catholic High School
Nepean, ON06.2013
College Diploma - Early Childhood Education
Algonquin College
Ottawa, ON04.2016
Skills
- Assessment and Evaluation
- Household Management
- Social Skills Training
- Recreational Activities
- Community Integration
- Individualized Support Planning
- Multitasking
- Excellent Communication
- Detail Oriented
References
REFERENCES UPON REQUEST
Certification
Certification 2023/2024 - Nonviolent Crisis Intervention CPI
Certification 2023/2026 - Canadian Red Cross CPR/First Aid
Timeline
Developmental Services Worker, Residential Counsellor
Chamomile Adult Services
09.2023 - Current
Warehouse Associate
Amazon
10.2022 - 10.2023
Guest Services Representative
Cushman & Wakefield
04.2022 - Current
Delivery Driver
Uber Canada
07.2020 - Current
Registered Early Childhood Educator
Children's Place Childcare Centre
04.2015 - 08.2021
High School Diploma -
St. Joseph Catholic High School
College Diploma - Early Childhood Education
Algonquin College
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