Danica Dalgity
Almonte,ON
Summary
As a Client Care Coordinator at Dalgity Counseling & Psychotherapy, I provided administrative and client support, ensuring a smooth intake process and positive client experience. My role involved scheduling appointments, managing client inquiries, and maintaining confidential records. I collaborated with therapists to coordinate care and assisted in optimizing office operations. Through this role, I developed strong communication, organization, and problem-solving skills while supporting individuals seeking mental health services. Previously, as an Ice Cream Scooper at the Almonte Ice Cream Shop, I delivered excellent customer service in a fast-paced environment, handling transactions, preparing orders, and maintaining cleanliness. These roles have strengthened my communication, organization, and problem-solving skills while enhancing my ability to work effectively with clients and teams.
Overview
3
3
years of professional experience
Work History
Client Care Coordinator
Dalgity Counseling & Psychotherapy
09.2022 - 12.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Served as a trusted point of contact regarding all aspects of client care coordination efforts across departments.
- Responded to customer requests, offering support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Ice Cream Scooper
The Almonte Ice Cream Shop
07.2021 - 10.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
- Carried out cash and card transactions quickly and thoughtfully.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
Education
Bachelor of Arts - Psychology
Bishop's University
Sherbrooke, QC05-2027
High School Diploma -
Almonte District High School
Almonte, ON06-2023
Skills
- Organizational skills
- Goal setting
- Scheduling
- Strategic planning
- Teamwork
- Care consultation
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Languages
English
Native or Bilingual
French
Limited Working
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