Dania Susan Abraham
Windsor,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Airlift USA Inc
01.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Computer Application -
United Indian School
Abbasiya, KuwaitMBA - Marketing And Logistics
Hindusthan College of Arts And Science
Coimbatore, Tamil Nadu04.2020
Bachelor of Commerce - Computer Application
CSI Bishop Appasammy College of Arts And Science
Coimbatore, Tamil Nadu04.2018
Skills
- Customer Needs Assessment
- Customer Engagement
- Issue Escalation
- Customer Relationship Management
Accomplishments
RISING STAR AWARD 2022
Languages
English
Full Professional
Timeline
Customer Service Executive
Airlift USA Inc
01.2021 - 11.2023
Computer Application -
United Indian School
MBA - Marketing And Logistics
Hindusthan College of Arts And Science
Bachelor of Commerce - Computer Application
CSI Bishop Appasammy College of Arts And Science