Dani Rowswell
Edmonton,AB
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail operations at Starbucks. Proven expertise in cash handling and product promotions, complemented by strong time management skills. Recognized for enhancing customer satisfaction and maintaining high standards in fast-paced environments. Committed to delivering exceptional service and operational excellence.
Overview
8
8
years of professional experience
Work History
Barista
Nuestra
Edmonton, Alberta
07.2025 - Current
- Operated espresso machines and brewing equipment efficiently during peak hour
- Provided attentive service during brunch and dinner shifts.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Proposed innovative ideas that enhanced team performance and improved service delivery.
- Trained new baristas on beverage preparation and customer service standards to ensure consistent quality.
- Collaborated with team members to ensure smooth daily operations and workflow.
Caregiver, Special Needs
Rehoboth
Stony Plain, Alberta
03.2024 - Current
- Supported clients in daily living activities and personal care routines.
- Communicated client progress and concerns to family members effectively.
- Administered prescribed medications while monitoring health conditions.
- Maintained a safe, clean environment to enhance client comfort and security.
- Trained new staff on caregiving techniques and safety protocols efficiently.
Barista
Starbucks
St. Albert, Alberta
09.2022 - 12.2023
- Executed morning shifts starting at 5 AM and evening shifts concluding at 10 PM.
- Took and prepared coffee, food, and beverage orders efficiently for customers.
- Ensured cleanliness of dining area and maintained professional appearance to enhance guest experience.
- Washed dishes and restocked bar to support seamless service operations.
- Greeted customers warmly, informing them of current specials and deals.
Laborer
Surerus/Transmountain, Kamloops, BC
Kamloops, BC
05.2021 - 08.2022
- Executed manual labour for 12 hours daily, six days per week.
- Collaborated with team members to execute daily project tasks efficiently.
- Maintained the cleanliness of the workplace by performing general cleaning tasks and managing oil spills.
- Independently transported heavy items to ensure efficient operations.
retail sales associate
Softmoc, St. Albert
St. Albert, AB
11.2019 - 01.2021
- Maintained organized cash register by managing cash, counting change, and storing coupons.
- Facilitated efficient replenishment of sales floor merchandise to optimize inventory availability.
- Utilized POS system for processing sales, returns, gift card activations, and exchanges.
- Welcomed customers into the store while promoting sales and special offers.
Retail sales associate
Canadian Tire, St. Albert
St. Albert, AB
04.2019 - 11.2019
- Executed set up and breakdown of promotional displays for in-store demonstrations.
- Delivered accurate product information to customers.
- Maintained exceptional customer service standards in high-volume, fast-paced operations.
Fast food worker
Mcdonalds, St. Albert
St. Albert
03.2018 - 04.2019
- Checked and completed orders for accuracy and bagged meals for easy carrying
- Reduced customer wait time by quickly and efficiently operating customer window and sales register
- Maintained high standards of customer service in high-volume, fast paced operations.
Skills
- Customer service excellence
- Cash handling and organization
- Retail operations
- Sales promotions
- Time management and reliability
- Housekeeping and attention to detail
- Staff training
References
References are available upon request
Timeline
Barista
Nuestra
07.2025 - Current
Caregiver, Special Needs
Rehoboth
03.2024 - Current
Barista
Starbucks
09.2022 - 12.2023
Laborer
Surerus/Transmountain, Kamloops, BC
05.2021 - 08.2022
retail sales associate
Softmoc, St. Albert
11.2019 - 01.2021
Retail sales associate
Canadian Tire, St. Albert
04.2019 - 11.2019
Fast food worker
Mcdonalds, St. Albert
03.2018 - 04.2019