Dang Yen Phuong
Toronto,ON
Summary
Skilled in customer service and , high-pressure environments, as demonstrated at Cascio Niagara Fall where I enhanced customer loyalty through empathetic conflict resolution. My expertise in complaint handling and relationship building, complemented by a knack for accurate payment processing, has consistently improved customer satisfaction and business outcomes.
Overview
23
23
years of professional experience
Work History
Volunteer
YMCA Of Greater Toronto
01.2023 - Current
- Represented organization positively and professionally while providing community with much-needed services.
Cook
Kimehi Korea Hiwre
03.2018 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
Cascio Niagara Fall
06.2004 - 12.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Tim Hortons
02.2002 - 07.2004
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree -
Access International English
Toronto, ON03-2000
High School Diploma -
High School
Vietnam05-1980
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Payment processing
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Volunteer
YMCA Of Greater Toronto
01.2023 - Current
Cook
Kimehi Korea Hiwre
03.2018 - Current
Customer Service Representative
Cascio Niagara Fall
06.2004 - 12.2008
Cashier
Tim Hortons
02.2002 - 07.2004
No Degree -
Access International English
High School Diploma -
High School
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