Dang Cong Pham
Edmonton,Canada
Summary
Experienced in roles of Dedicated Server, Barista, and Cashier, with a proven track record of increasing customer satisfaction by 20% at Highlands Coffee and Gogi House. Proficient in cash handling and an expert in coffee preparation techniques, consistently delivering exceptional service. Currently pursuing a degree in Computing Science at the University of Alberta, possessing strong analytical skills that contribute to excelling in diverse environments.
Overview
1
1
year of professional experience
Work History
Server, Barista, Cashier
Highlands Coffee
09.2022 - 07.2023
- Developed strong interpersonal skills by consistently delivering friendly, prompt service, creating a welcoming atmosphere, and building customer loyalty
- Handled high volumes of orders with accuracy, ensuring efficient service and timely delivery of items, even during peak hours
- Became proficient in using point-of-sale (POS) systems to take orders, process payments, and manage transactions with accuracy
- Worked collaboratively with baristas, kitchen staff, and other servers, maintaining smooth operations and a positive work environment
Server
Gogi House
01.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Specialization - Computing Science
University of Alberta
05.2027
Skills
- Energy & Endurance
- Efficient Movement
- Time Management
- Point of Sale (POS) Systems
- Basic Math
- Cleaning & Maintenance
- Order Accuracy
- Cleanliness
- Multitasking
- Cash Handling Accuracy
- Communication
- Empathy & Patience
- Problem Solving
- Upselling
- Collaboration with Staff
- Positive Attitude
- Adaptability
- Handling Difficult Customers
- Boundary Setting
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Server, Barista, Cashier
Highlands Coffee
09.2022 - 07.2023
Server
Gogi House
01.2022 - 07.2022
Bachelor of Specialization - Computing Science
University of Alberta
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