Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Receptionist
Open To Work

Danelle Rhiner

San Jose

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Philanropic Services AssociateCampaign AssistantCustomer Service Representative

Work Type

Full Time

Location Preference

Hybrid
Location: San Jose, CASanta Clara, CASunnyvale, CA
Open to relocation: No

Salary Range

$75000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offWork from home optionHealthcare benefits401k match4-day work week

Summary

Dynamic Philanthropic Services Associate with a proven track record at Silicon Valley Community Foundation, excelling in customer service and cross-functional teamwork. Assisted in streamlining processes resulting in improved efficiency. Adept at complex problem-solving and fostering strong stakeholder relationships.

Overview

25
25
years of professional experience

Work History

Philanropic Services Associate

Silicon Valley Community Foundation
04.2017 - 09.2024
  • Coordinated grant application processes, ensuring compliance with funding requirements and deadlines.
  • Led suggestions to streamline internal operations, improving efficiency in project management workflows.
  • Mentored junior staff on best practices for donor relations and grant execution strategies.
  • Collaborated with cross-functional teams to align resources with organizational objectives and priorities.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication.
  • Exceeded grant processing targets consistently by employing strategic techniques.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process and mentored for the following year.
  • Enhanced operational efficiency, assisting in new software testing.
  • Trained team members on collection processes and customer service protocols.
  • Maintained accurate records of customer interactions and grant agreements in CRM system.
  • Developed training materials to enhance staff knowledge of compliance regulations and company policies.

Campaign Assistant

Jewish Federation Of Silicon Valley
09.1999 - 09.2015
  • Collaborated with cross-functional teams to streamline campaign processes and improve efficiency.
  • Managed communication with stakeholders to align objectives and deliver timely updates on campaign progress.
  • Demonstrated outstanding collaboration across organization and managed many tasks.
  • Provided exceptional administrative support including managing correspondence and updating databases regularly.
  • Served as a reliable liaison between various stakeholders including volunteers community leaders and campaign staff, facilitating smooth communication and collaboration.
  • Actively participated in brainstorming sessions contributing innovative ideas that positively impacted overall strategies.
  • Managed event logistics for successful campaign launches, ensuring smooth operations and positive outcomes.

Education

No Degree - Business Administration

De Anza College
Cupertino
01-1996

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Complex Problem-solving
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Financial acumen
  • Reliable and punctual
  • Team collaboration

Accomplishments

  • Processed over 12,000 grants using Raiser's Edge and Salesforce with accuracy and efficiency.
  • Documented and resolved revision process which led to clear and concise information for keyholders.

Languages

English
Native or Bilingual

Timeline

Philanropic Services Associate

Silicon Valley Community Foundation
04.2017 - 09.2024

Campaign Assistant

Jewish Federation Of Silicon Valley
09.1999 - 09.2015

No Degree - Business Administration

De Anza College

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Danelle Rhiner