Summary
Overview
Work History
Education
Skills
Timeline
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Adam Esparza

San Diego

Summary

Dynamic professional with a proven track record at The Home Depot, excelling in customer service and conflict resolution. Recognized for enhancing customer satisfaction and optimizing order fulfillment processes. Strong organizational skills and effective communication fostered positive relationships, driving repeat business and contributing to overall sales growth.

Overview

9
9
years of professional experience

Work History

Special Services Associate/Order Fulfillment Associate

The Home Depot Store 0680
11.2023 - Current
  • Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
  • Performed special service desk operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
  • Followed SOPs to avoid mix-ups and damages to orders.
  • Pulled orders quickly to maintain demanding productivity goals.

Sales Technician

AeroMarine Products
12.2018 - 07.2021
  • Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
  • Increased sales revenue by providing exceptional product knowledge and technical support to customers.
  • Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
  • Continuously refined personal sales techniques through regular feedback and coaching sessions with management.

Busboy/Head Food Runner/Dishwasher/Host

Bernini's Bistro
06.2016 - 11.2018
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
  • Promoted a safe dining environment by promptly cleaning spills and reporting any potential hazards to management.
  • Contributed to the restaurant''s efficient operations by quickly resetting tables for incoming guests.

Education

Music

SDSCPA
San Diego, CA
06-2015

Skills

  • Strong organization
  • Cash management
  • Customer service
  • Conflict resolution skills
  • Supportive attitude
  • Adaptable and flexible
  • Strong task management
  • Effective communication

Timeline

Special Services Associate/Order Fulfillment Associate

The Home Depot Store 0680
11.2023 - Current

Sales Technician

AeroMarine Products
12.2018 - 07.2021

Busboy/Head Food Runner/Dishwasher/Host

Bernini's Bistro
06.2016 - 11.2018

Music

SDSCPA

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Adam Esparza