Dan Christian Peralta
5-1360 Glenanna Road
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Supervisor of Operations
August 8
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Store Associate
UNIQLO
10.2022 - 08.2023
- Provice information about products and current specials
- Worked with loss prevention in monitoring shopper behavior.
- Located merchandise across various stores to address customer needs.
Fish Plant Worker/Cleaners/Maintenance
Royal Star Foods Ltd.
08.2020 - 01.2022
- Set up and operate machinery to process and package fish and seafood products.
- Responsible for the upkeep of the facility.
- Check products and packaging for defects and to ensure conformance to company standards and perform corrective machine adjustments as required.
Technical Support Representative
Sykes Enterprises, Google
01.2020 - 08.2020
- Responsible for providing answers and troubleshoot customer technical problems with computer software and hardware through phone calls, chat and emails
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Supports customers by providing helpful information, answering questions, and responding to complaints
Customer Service Representative
Sitel Corporation, Macys & AT&T
08.2018 - 12.2019
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Supports customers by providing helpful information, answering questions, and responding to complaints.
Store Keeper
Peralta Store
04.2014 - 07.2017
- Responsible in managing and supervising the store.
- Keep a record of sales and inventories of the store accordingly
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Science - Accounting Technology
University of Luzon
Philippines2018
Bachelor of Science - Financial Management, Accounting
University of The Cordilleras
Philippines2017
Skills
- Hardworking and can work under pressure
- Merchandise Receiving and Handling
- Retail Transactions Processing
- Organizational skills and ability to learn fast
- Communication and Interpersonal skills
- Computer literate
- Customer Service
- Technical Support
Certification
SmartServe
Food Handler
Timeline
Server/Supervisor of Operations
August 8
08.2023 - Current
Store Associate
UNIQLO
10.2022 - 08.2023
Fish Plant Worker/Cleaners/Maintenance
Royal Star Foods Ltd.
08.2020 - 01.2022
Technical Support Representative
Sykes Enterprises, Google
01.2020 - 08.2020
Customer Service Representative
Sitel Corporation, Macys & AT&T
08.2018 - 12.2019
Store Keeper
Peralta Store
04.2014 - 07.2017
SmartServe
Food Handler
Bachelor of Science - Accounting Technology
University of Luzon
Bachelor of Science - Financial Management, Accounting
University of The Cordilleras
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