Danae Betsch
Concord
Summary
Dynamic and driven professional interested in progressing my career in a wellness setting, with expertise in exceptional customer service. I have a proven ability to enhance member satisfaction through effective communication and relationship-building. I have proficient skills in appointment bookings, account management, and membership account details. I am looking for a position where my skills can be utilized at a higher level and apply my knowledge of customer satisfaction and improvement.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Associate
Club Pilates Franchise LLC
01.2026 - Current
- Enhanced customer satisfaction through personalized service and product knowledge.
- Managed inventory levels to ensure optimal stock availability and reduce shortages.
- Executed visual merchandising strategies to maximize product visibility and attract customers.
- Analyzed sales data to identify trends and adjust strategies for increased revenue.
- Supported sales objectives, collaborating with sales team to identify opportunities for finance-related upsells.
Member Experience Associate, Team Lead
In Shape Health Clubs
05.2022 - 09.2025
- Displayed professional standards at the reception desk to impress visitors.
- Updated and maintained databases with current information.
- Provided solutions for members' account concerns, including billing, account changes, and setting up medical insurance accounts, along with booking appointments at the facility.
- Maintained relationships with members, and had frequent check-ins concerning their well-being and fitness journeys.
- Successfully operated In-Body scans for all members and is proficient in relaying information from the literature provided by the scans.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with management to set clear goals and track progress against key performance indicators.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
Sales Associate
Vans
01.2019 - 04.2022
- Built and maintained relationships with peers and upper management to drive team success.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Maintained highly efficient use of POS systems.
Home Manager
Private Employers
09.2017 - 01.2019
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Helped client with medication self-administration.
- Developed strong and trusting rapport with parents and children to facilitate smooth, quality care.
Education
Bachelor of Science - Sociology
San Francisco State University
San Francisco2026
Associate of Science - Sociology
Diablo Valley College
Pleasant HillSkills
- Excellent customer service
- Multi-tasking strength
- Effective written and verbal communication
- Microsoft Office expertise
- Time management abilities
- Problem-solving
- Goal oriented
- Relationship building
Accomplishments
- Academic Honors at Diablo Valley College
Certification
- AED and CPR/First Aid Certified
Education
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Timeline
Sales Associate
Club Pilates Franchise LLC
01.2026 - Current
Member Experience Associate, Team Lead
In Shape Health Clubs
05.2022 - 09.2025
Sales Associate
Vans
01.2019 - 04.2022
Home Manager
Private Employers
09.2017 - 01.2019
Bachelor of Science - Sociology
San Francisco State University
Associate of Science - Sociology
Diablo Valley College