Dana Sandler
Calgary,Alberta
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Sales Representative
7X Powered
08.2023 - 12.2023
- Consistently top 10 in sales
- Built rapport quickly with potential leads on cold outbound calls to qualify the lead and identify sales opportunities.
- Expanded customer base through cold calling, networking, and relationship building.
Assistant Team Lead
7X Powered
09.2020 - 12.2022
- Partnered with the Team Lead to coach the specialists on ACE call flow and quality, guiding them to improve performance and achieve targets
- Regularly led engaging morning meetings on call flow, offers, quality, and best practices
- Provided timely support to team members when needed
- Consistently achieved top 10 sales numbers
Solutions Specialist
7X Powered
09.2020 - 09.2021
- Engaged customers in a conversation to uncover their needs and pain points
- Consistently hit all KPI targets by focusing on quality and monitoring time
- Kept knowledge and skills up to date
- Consistently in the top ten sellers
Keyholder
Carat Jewellers
10.2012 - 03.2020
- Engaged in interactions with customers to uncover their needs
- Trained new associates on product knowledge and selling techniques.
Store Manager
Claire’s Accessories
08.2006 - 09.2011
- Recruited, trained, and retained qualified staff
- Developed staff to be confident in their abilities
- Built sales volume year over year
Swimming Instructor
City of Calgary Aquatics
09.1999 - 08.2006
- Led and observed training instructors
- Organized and lesson planned to deliver high-quality programming.
Education
BSc in Botany -
UNIVERSITY OF CALGARY
Calgary, AB04.2004
Skills
- Customer Retention
- Lead Prospecting
- Customer Needs Assessment
- Account Servicing
- Sales Closing
- Client Service
- Sales Expertise
- Relationship Building
- Upselling and cross-selling
Timeline
Sales Representative
7X Powered
08.2023 - 12.2023
Assistant Team Lead
7X Powered
09.2020 - 12.2022
Solutions Specialist
7X Powered
09.2020 - 09.2021
Keyholder
Carat Jewellers
10.2012 - 03.2020
Store Manager
Claire’s Accessories
08.2006 - 09.2011
Swimming Instructor
City of Calgary Aquatics
09.1999 - 08.2006
BSc in Botany -
UNIVERSITY OF CALGARY
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