Dana Mendoza
Fresno
Summary
Dedicated professional with a proven track record of customer service excellence and time management skills, honed across roles at Milano Restaurants International and Las Adas Manzanilla. Demonstrated ability to enhance patron satisfaction and maintain high safety standards, leveraging strong multitasking abilities and swimming proficiency. Achieved notable accuracy in financial transactions and contributed to creating a safe, welcoming environment for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cahsier
Milano Restaurants International
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Shallow Water Lifeguard
Fresno City
02.2022 - 09.2024
- Improved patron satisfaction by addressing concerns or questions promptly with accurate information about facility rules and offerings.
- Collaborated with fellow lifeguards to maintain a safe environment for all patrons, resulting in minimal accidents and incidents.
- Promoted a clean swimming environment by assisting with general maintenance tasks such as skimming debris from pool surfaces when needed.
- Participated in regular audits of lifeguard performance, using feedback to refine skills and maintain high standards for aquatic safety.
- Conducted routine checks of swimming equipment and facilities, reporting any issues promptly to ensure timely maintenance and repairs.
- Prevented injuries by enforcing pool rules and regulations consistently, ensuring the well-being of all swimmers.
Waitress
Las Adas Manzanilla
10.2021 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Fresno High School
1839 N Echo Ave 06-2022
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Spanish translation
- Swimming proficiency
- Surveillance techniques
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- First Aid Certification - American Red Cross or St John Ambulance.
Languages
Spanish
Native or Bilingual
Timeline
Cahsier
Milano Restaurants International
09.2023 - Current
Shallow Water Lifeguard
Fresno City
02.2022 - 09.2024
Waitress
Las Adas Manzanilla
10.2021 - 06.2022
- Food Handler Certification (FHC) - State or County Health Departments.
- First Aid Certification - American Red Cross or St John Ambulance.
High School Diploma -
Fresno High School
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