Dana McIntosh
Brampton,Canada
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
8
8
years of professional experience
Work History
Dental Receptionist - Volunteer
Kennedy Dental & Orthodontics
Brampton, Ontario
01.2024 - 01.2025
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Coordinated patient check-in and check-out processes efficiently.
- Scheduled appointments efficiently using dental practice management software.
- Handled incoming calls, addressing inquiries and providing information effectively.
- Assisted dental staff with administrative tasks during busy periods.
Naturopathic Health Coordinator
Nature's Touch Naturopathic Clinic
Brampton, Canada
04.2019 - 05.2023
- Open and close the clinic, welcome patients, answer incoming calls, and schedule appointments for nine medical professionals.
- Convert paper medical patient files into electronic documents for over 2,500 patients.
- IV therapy setup for a naturopathic doctor.
- Vital signs for patients, per the doctor's request.
- Process direct billing with extended insurance.
- Create invoices, track, and process payments using QuickBooks and Jane EMR.
- Created staff payroll summaries for the clinic owner every pay period.
- Office Maintenance: Office inventory and restock, laundry, light cleaning, etc.
Administrative Assistant
Sheridan College
Brampton, Canada
01.2017 - 04.2019
- Admin duties - manage phones, intra office mail routing, inventory support, etc
- Assist students/staff with inquiries (identification cards, directions, etc.)
- Create invoices, track, and process payments through online software and debit/credit terminals
- Co-manage Social Media accounts for company (Facebook, Twitter, and Instagram)
- Comply with all standards, policies, procedures and legislative requirements, including the confidentiality of all customer/client information
Education
Durham College
Oshawa09-2025
Diploma - Medical Office Administration
Sheridan College
Brampton, ON01.2019
Diploma - Executive Office Administration
Sheridan College
Brampton, ON01.2015
Skills
- Medical terminology experience
- Medical/accounting software experience: Jane EMR, Telus PS Suite EMR, QuickBooks, Mac software, MS Office, direct billing software (BlueCross, Telus Health, GreenShield, Sun Life, etc)
- Strong multitasking skills
- Proficient in prioritizing tasks
- HIPAA guidelines
- Records management
- Typing 65 wpm
- Patient registration
- Letter preparation
References
References are available upon request.
Timeline
Dental Receptionist - Volunteer
Kennedy Dental & Orthodontics
01.2024 - 01.2025
Naturopathic Health Coordinator
Nature's Touch Naturopathic Clinic
04.2019 - 05.2023
Administrative Assistant
Sheridan College
01.2017 - 04.2019
Durham College
Diploma - Medical Office Administration
Sheridan College
Diploma - Executive Office Administration
Sheridan College