Dana Flipsen
Cornwall,Canada
Summary
Driven and empathetic client service professional holding a Bachelor of Business Administration, possessing over ten years of comprehensive experience in enhancing customer satisfaction and loyalty. Proven track record in managing client relationships, resolving complex issues, and implementing effective service strategies that consistently exceed performance metrics. Expertise in utilizing data analytics to identify trends and improve service delivery, resulting in increased retention rates and positive client feedback.
Overview
21
21
years of professional experience
Work History
Customer Service Representative & Administrative Support
Cornwall Community Hospital / Dynacare / Eastern Ontario Health Unit
Cornwall, Ontario, Canada
01.2021 - Current
- Delivered front-line customer service in fast-paced healthcare environments, assisting diverse client populations.
- Handled scheduling, intake, and documentation for patient appointments and follow-ups.
- Responded to client concerns with professionalism and empathy, improving satisfaction and trust.
- Administered intramuscular vaccinations and provided health education to patients.
Small Business Owner / Director
CDE Dance Academy
Pembroke, ON, Canada
01.2012 - 01.2022
- Founded and managed all operations for a successful dance academy, focusing on program development and client engagement.
- Developed and delivered custom programming for children, youth, and seniors, including clients with developmental and physical challenges.
- Oversaw finances, marketing, and team coordination; built long-term relationships with families and community partners.
Customer Service Representative
Rogers
Fredericton, NB, Canada
01.2005 - 01.2009
- Managed customer accounts, addressed technical and billing issues, and upsold service packages based on customer needs.
- Consistently recognized for high-quality service and customer retention results.
Education
Bachelor of Business Administration - undefined
University of New Brunswick
Medical Laboratory Assistant/Technician Certificate - undefined
Algonquin Careers Academy
Medical Office Assistant Certificate - undefined
St. Lawrence College
Skills
- Client Relationship Management
- Personalized Service Delivery
- Problem Solving & Critical Thinking
- Communication & Active Listening
- Team Collaboration
- Confidential Information Handling
- Microsoft Office & EMR Systems
- Scheduling & Appointment Booking
- Administrative Operations
Timeline
Customer Service Representative & Administrative Support
Cornwall Community Hospital / Dynacare / Eastern Ontario Health Unit
01.2021 - Current
Small Business Owner / Director
CDE Dance Academy
01.2012 - 01.2022
Customer Service Representative
Rogers
01.2005 - 01.2009
Bachelor of Business Administration - undefined
University of New Brunswick
Medical Laboratory Assistant/Technician Certificate - undefined
Algonquin Careers Academy
Medical Office Assistant Certificate - undefined
St. Lawrence College