DAN WU
Richmond,BC
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
China Everbright Bank Handan Branch
Handan, Heibei
01.2019 - 01.2021
- Identified areas of improvement and developed strategies to increase efficiency.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Trained, mentored and motivated employees to maximize team productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
Teller Supervisor
China Everbright Bank Handan Branch
Handan, Heibei
06.2014 - 12.2018
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Transmitted orders to supply cash to meet daily needs.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Verified amounts and integrity of every check or funds transfer.
- Developed and implemented strategies to reduce teller errors and improve overall accuracy in transactions.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours and special events.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Teller
China Everbright Bank Handan Branch
Handan, Heibei
03.2011 - 06.2014
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Performed special services for customers, ordering bank cards and checks.
- Explained account information to customers in detail as needed.
- Received and counted daily inventories of cash, drafts and checks.
- Answered customer inquiries regarding bank products and services.
Education
High School Diploma -
Adult Education Certer
12091 Cambie Rd01-2025
Undergraduate - Transport Management
Civil Aviation Flight University of China
Sichuang Guanghan06-2010
Skills
- Cash handling
- Excellent time management skills
- Banking law compliance
- Cash handling expertise
- Exceptional customer service
- Accounting systems and software
- Patience and empathy
- MS office proficient
- Excellent communication skills
- Professionalism and courtesy
- Approachable
Languages
Chinese (Mandarin)
Professional
English
Elementary
Affiliations
I have been in Canada for two years and completed five subjects at an adult high school: English 12, Math 11, Physics 12, Chemistry 12, and Biology 12. In my free time, I enjoy various sports, such as swimming, yoga, and playing ball games. I consider myself a positive, energetic person who loves life and brings positive energy to those around me.
Timeline
Operations Supervisor
China Everbright Bank Handan Branch
01.2019 - 01.2021
Teller Supervisor
China Everbright Bank Handan Branch
06.2014 - 12.2018
Teller
China Everbright Bank Handan Branch
03.2011 - 06.2014
High School Diploma -
Adult Education Certer
Undergraduate - Transport Management
Civil Aviation Flight University of China
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