Natili Partida
Sacramento
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently works with quality and speed.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Operations Supervisor
Federal Express, FedEx
Sacramento
05.2021 - 01.2026
- Ensuring no one exceeds their restrictions
- Making sure I am approving and/or denying time off timely
- Following up with package handlers that did not come in for scheduled shift, tardiness, injured or any issues that may arise.
- Lifting, pushing and pulling up to 75 lbs
- Ensures all package handlers are working efficiently and at the required pace
- Closing trailer with the correct hazmat shipping label for the DOT.
- Trained and mentored team members on workflow best practices and standards.
- Analyzed operational performance metrics to identify improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Developed and implemented operational procedures to ensure quality standards are met.
- Responded to information requests from superiors, providing specific documentation.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Supervised daily operations and ensured efficient workflow at FedEx facility.
- Trained staff on safety protocols and operational best practices in shipping processes.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Guided employees in handling difficult or complex problems.
FedEx Package Handler Trainer
FedEx Ground
Sacramento
06.2020 - 05.2021
- Followed instructions from my sort and/or operations manager
- Monitored trainee performance and provided constructive feedback regularly.
- Trained new package handlers on safety protocols and operational procedures.
- Implemented best practices to enhance package handling efficiency and accuracy.
- Assisted in loading delivery trucks with prepared packages.
- Prepared reports on trainee performance for management review.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
Package Handler
FedEx Ground
Sacramento
10.2019 - 06.2020
- Handling packages up to 75 lbs
- Loading or unloading packages to or from trailers
- Making sure I was keeping my safety a priority
- Breaking jams on conveyors when they would pile up
- Using radios to communicate with managers when breaking jams that require more than one person
- Ensuring I am loading correctly and safely.
- Making sure hazmats and other items, like metal or tires are stored correctly
- Putting up load nets on trailers, so that during transit packages will stay in place and go undamaged and protect the other package handlers opening the trailer at a different facility
Shift Leader
McDonald's
Highland
07.2018 - 09.2019
- Oversaw inventory management, ensuring adequate stock levels for peak hours.
- Coordinated staff schedules to align with business needs and employee availability.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Assisted in cash handling and ensured accurate register operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Crew Member/Cashier
McDonald's
Highland
10.2016 - 07.2018
- Maintained cleanliness in dining and kitchen areas throughout shifts.
- Prepared and served food items according to quality standards.
- Operated cash register, processed transactions, and handled customer inquiries.
- Stocked supplies, ensuring all items were readily available for service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Engaged with customers to enhance their dining experience and address concerns.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized and restocked supplies to support operations and team productivity.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Checked expiration dates on all products before serving them to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
Education
High school Diploma -
Estrellita High School
Galt, CASkills
- Customer Service
- Cashier
- Cash Register
- Stocking
- Cash Handling
- Training
- Food Production
- Kitchen Experience
- Food Preparation
- Organizational Skills
- Management
- Leadership
- Food Service
- Shift Management
- Food Safety
- Conflict Management
- Supervising Experience
- POS
- Food Handling
- Kitchen Management Experience
- Cooking
- Cleaning Experience
- Restaurant Management
- Operations Management
- Logistics
- Safety compliance
- Hazardous materials handling
- Team building
- Employee motivation
- Staff supervision
Languages
Spanish, Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Supervisor
Federal Express, FedEx
05.2021 - 01.2026
FedEx Package Handler Trainer
FedEx Ground
06.2020 - 05.2021
Package Handler
FedEx Ground
10.2019 - 06.2020
Shift Leader
McDonald's
07.2018 - 09.2019
Crew Member/Cashier
McDonald's
10.2016 - 07.2018
High school Diploma -
Estrellita High School