Dan Theriault
Saint John,NB
Summary
Driven and accomplished REALTOR® at EXIT Realty Specialists, adept in contract negotiation and client relations. Leveraged a tech-savvy mindset and critical thinking to enhance client satisfaction and streamline real estate transactions. Excelled in high-pressure environments at Air Canada, demonstrating exceptional active listening and problem-solving skills.
Overview
10
10
years of professional experience
Work History
REALTOR®
EXIT Realty Specialists
07.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
Customer Service Representative
Air Canada
05.2014 - 07.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Created and used workarounds when systems could not process transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Kennebecasis Valley High School
Quispamsis, NB06.2006
Skills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
French
Limited Working
Timeline
REALTOR®
EXIT Realty Specialists
07.2021 - Current
Customer Service Representative
Air Canada
05.2014 - 07.2023
High School Diploma -
Kennebecasis Valley High School
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