Dan Martins
Aurora
Summary
Professional with strong background in guest services and event management. Known for strong communication and problem-solving skills. Team player with proven ability to adapt to changing environments and ensure smooth operations. Reliable, approachable, and focused on delivering exceptional customer experiences while maintaining high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Usher
Toronto Blue Jays
02.2023 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
Usher
Maple Leaf Sports & Entertainment
10.2021 - Current
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Retail Sales Associate
Toronto Blue Jays
07.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Ontario Advanced Diploma - Music Business Management
Durham College
Oshawa, ON06-2021
Ontario Advanced Diploma - Music Industry Arts And Performance
Centennial College
Toronto, ON06-2017
High School Diploma -
Dr GW Williams Secondary School
Aurora, ON06-2013
Skills
- Patience and composure
- Reliability and punctuality
- Guest service
- Safety awareness
- Working under pressure
- Sense of responsibility
Certification
- Smart Serve Ontario, issued October 2021
- Sales Management Foundations, Online LinkedIn course, issued January 2024
- Customer Service Foundations, Online LinkedIn course, issued January 2024
Timeline
Usher
Toronto Blue Jays
02.2023 - Current
Usher
Maple Leaf Sports & Entertainment
10.2021 - Current
Retail Sales Associate
Toronto Blue Jays
07.2021 - 01.2023
Ontario Advanced Diploma - Music Business Management
Durham College
Ontario Advanced Diploma - Music Industry Arts And Performance
Centennial College
High School Diploma -
Dr GW Williams Secondary School
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