Damilola Lawal
Calgary,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Service Desk Technical Analyst
Jabal Al Madinah Tourism LLC
01.2020 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Setting up and configuring window based PCs and laptops.
- Using remote tools such as SCCM to resolve user request.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Freelance Realtor/Agent
Darryl Homes And Property Management ,NG
01.2018 - 12.2019
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
IT Support Analyst
Mpride Pharmaceuticals,NG
05.2017 - 05.2018
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Created user accounts and managed access control.
- Supported users with software, hardware and network issues.
- Configured and distributed devices used daily by employees.
Education
Comptia A+ - Information Technology
Hiit Plc,
Lagos01.2017
Bachelor Of Science - Computer Science
Olabisi Onabanjo University
Ago- Iwoye, Ogun State , Nigeria 04.2015
Secondary School Certificate -
Renics College
Ipaja,Lagos Nigeria 07.2009
Skills
- Good communication verbal and writing
- Citrix XenApp
- Component Replacements
- Hardware and Software Monitoring
- Leading Software Development Teams
- Strong knowledge on LAN & WAN
- Microsoft Active Directory for User Account Set Up , Microsoft Exchange for User Email Support
- Experience with Microsoft Office365
- Excellent Costumer Service and Call Handling
Additional Information
Looking for an LMIA approved job but currently in Canada on visit Visa.
Timeline
Service Desk Technical Analyst
Jabal Al Madinah Tourism LLC
01.2020 - Current
Freelance Realtor/Agent
Darryl Homes And Property Management ,NG
01.2018 - 12.2019
IT Support Analyst
Mpride Pharmaceuticals,NG
05.2017 - 05.2018
Comptia A+ - Information Technology
Hiit Plc,
Bachelor Of Science - Computer Science
Olabisi Onabanjo University
Secondary School Certificate -
Renics College
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