Damien Cortez
Rancho Cucamonga
Summary
Dynamic Compliance Team Lead with expertise in regulatory compliance and customer service. Proven track record in training staff and optimizing operational efficiency in firearm transaction processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Compliance Team Lead
Bass Pro Shops Outdoor World
Rancho Cucamonga
08.2025 - Current
- Lead daily operations across the Firearms, Gun Vault, Ammunition, and Hunting departments
- Delegate tasks and coordinate workflow among team members to maintain operational efficiency and customer service standards.
- Review and authorize initial, final, and firearm release background check approvals in compliance with California DOJ and federal regulations.
- Provide guidance and training to staff on firearms laws, company policies, and compliance procedures.
- Ensure accurate completion of firearm transactions, recordkeeping, and regulatory documentation.
- Serve as a point of contact for escalated customer inquiries and compliance-related matters.
Compliance Officer
Bass Pro Shops Outdoor World
Rancho Cucamonga
05.2023 - 08.2025
- Oversaw firearm acquisition/disposition records and regulatory documentation to maintain accurate compliance tracking.
- Conducted final compliance reviews for firearm sales and releases, ensuring adherence to legal requirements.
- Ensured adherence to California and federal firearms laws.
- Executed federal and California DOJ background checks to ensure compliance with regulatory standards.
Education
Bachelor of Science - Computer Science
California Baptist University
Riverside, CA05-2026
Skills
- Project management
- Data analysis
- Machine learning
- Programming languages
- Data Entry
- Customer service
Certification
- Cybersecurity Experience I
- Cybersecurity Experience II
- Certificate of Eligibility
- DOJ Certified Instructor
Timeline
Compliance Team Lead
Bass Pro Shops Outdoor World
08.2025 - Current
Compliance Officer
Bass Pro Shops Outdoor World
05.2023 - 08.2025
Bachelor of Science - Computer Science
California Baptist University