Damean Malcolm
Toronto,Canada
Summary
Skilled and reliable professional with over 10 years of experience working in fast-paced, customer-focused and hands-on environments. Known for strong attendance, punctuality, and the ability to work long hours while maintaining a high standard of safety and performance. Approachable and professional, with a strong command of the English language and the ability to communicate clearly with a wide range of people. Experienced in working under pressure, establishing priorities, and handling challenges calmly and efficiently. A dependable team player who can also work independently, with a proven ability to solve problems and adapt to changing situations. Committed to following safety procedures and delivering consistent, high-quality service, with a strong work ethic and willingness to go above expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Right of Way Plow & Salt Driver
A.F. Di Carlo Construction Inc.
10.2024 - Current
- Performed snow clearing and ice control operations with a focus on safety, quality, and timely execution.
- Cleared designated routes, sidewalks, and customer sites efficiently.
- Responded promptly to weather events and on-call service requirements to ensure timely snow and ice management.
- Applied salt and de-icing materials to ensure safe surfaces for drivers and pedestrians.
- Operated and maintained vehicles and equipment according to company and safety standards.
- Conducted pre-trip inspections and reported mechanical issues or hazards.
- Documented route conditions, obstacles, and safety concerns to inform future operational planning.
- Communicated professionally with supervisors, colleagues, and clients.
- Followed all company policies, procedures, and PPE requirements.
Network Cable Technician
Rogers
09.2018 - Current
- Installed data and voice cable systems for residential television systems, home routers, and other devices, enhancing connectivity for customers.
- Troubleshot cable system issues, ensuring timely resolution and customer satisfaction.
- Coordinated with coworkers and customers on maintenance and repairs, delivering effective customer service and fostering strong relationships.
- Interact with customers and prospects, ensuring all inquiries are handled professionally.
Operations Facilitator
Toronto Catholic District School Board (TCDSB)
03.2010 - 08.2018
- Engaged daily with students, school board professionals, and clients, fostering positive communication and addressing their needs effectively.
- Oversaw junior staff, enhancing performance and ensuring compliance with operational standards.
- Set up furniture and supervised special events on weekends for patrons with permits.
- Cleaned and maintained indoor and outdoor school premises, including operating an industrial Zamboni to clean floors.
- Managed use of hazardous chemicals to uphold hygiene standards while maintaining a professional uniform to represent Toronto Catholic School Board.
Delivery Driver and Customer Service Representative
Cintas
02.2007 - 02.2010
- Liaised with diverse groups of clients on a daily basis while delivering superlative customer service at all times.
- Received a glowing assessment from the customers on my route and my supervisor's, which resulted in earning Employee of the month on 5 occasions.
- Drove straight/cargo trucks to various locations to deliver goods and services to customers.
- Replaced products and delivered new items to restaurants, offices, and warehouses.
- Assessed any viable opportunity to upsell customers on products and services that would be beneficial to the functionality of their establishment.
- Restored and serviced equipment requiring maintenance.
- Always ensured that my uniform was meticulously tidy to certify, and represent the company appropriately on and off duty.
Delivery Driver/ Set Up Technician
Shoppers Home HealthCare
02.2003 - 01.2007
- Delivered goods and services to clients, maintaining professional appearance with tidy uniform and visible name badge.
- Processed client orders and created detailed files of costs and requested services to ensure accurate record-keeping.
- Followed proper protocols and procedures for processing payments.
- Maintained delivery vehicle cleanliness and performed daily maintenance checks to ensure reliability.
- Executed warehouse tasks, organized shelves, and managed shipping and receiving to enhance operational efficiency.
- Adhered to all health and safety regulations while interacting with elderly and severely ill clients.
Office Administrator/ Fleet Scheduler
Refuelling Co. (G.C Great Canadian)
03.2000 - 02.2003
- Coordinated mail and courier distribution to ensure timely delivery to all office employees.
- Scheduled and assigned routes to the company's fleet drivers. Explained updates and changes to drivers' daily itineraries clearly and patiently.
- Facilitated onboarding for new fleet drivers, enhancing their ability to effectively use GPS devices and understand fleet routes and company offerings.
- Processed and archived customer orders, communicated efficiently with vendors to organize delivery schedules.
- Greeted visitors as first point of contact, providing a welcoming experience in the reception area.
Education
Automotive Service Technician (Apprenticeship) - Automotive Technology
Centennial College Scarborough
Scarborough06.2003
Skills
- Safe Vehicle Operation and Defensive Driving
- Strong Knowledge of Safety Procedures and Compliance
- Exceptional Customer Service and Professional Public Interaction
- Strong Command of the English Language with Clear Verbal and Written Communication
- Excellent Attendance and Punctuality
- Ability to Work Calmly Under Pressure in Fast-Paced Environments
- Time Management and Route Efficiency
- Strong Problem Solving and Conflict Resolution Skills
- Ability to Work Independently and Collaboratively as Part of a Team
- Adaptability and Flexibility with Work Schedules and Changing Conditions
- Ability to Perform Physically Demanding Tasks Safely and Efficiently
- Reliable, Detail-Oriented and Safety-Focused
Certification
- Health and Safety Awareness for Workers
- Working at Heights - Act First Safety
- Ontario Ministry of Labour Worker Health and Safety program
- Licence of Canadian Security Training Academy
References
Available upon request
Awards
- Health and Safety Awareness for Workers
- Working at Heights - Act First Safety
- Ontario Ministry of Labour Worker Health and Safety program
- Licence of Canadian Security Training Academy
Timeline
Right of Way Plow & Salt Driver
A.F. Di Carlo Construction Inc.
10.2024 - Current
Network Cable Technician
Rogers
09.2018 - Current
Operations Facilitator
Toronto Catholic District School Board (TCDSB)
03.2010 - 08.2018
Delivery Driver and Customer Service Representative
Cintas
02.2007 - 02.2010
Delivery Driver/ Set Up Technician
Shoppers Home HealthCare
02.2003 - 01.2007
Office Administrator/ Fleet Scheduler
Refuelling Co. (G.C Great Canadian)
03.2000 - 02.2003
Automotive Service Technician (Apprenticeship) - Automotive Technology
Centennial College Scarborough