Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Damaze Pierre-Louis

Halifax,NS

Summary

  • Hardworking an reliable auto mechanic and general labourer over 10 years of experience in vehicle repair, parts replacement, suspension work, and warehouse labor.
  • Holds a valid Canadian Work permit.
  • Dynamic service delivery leader with a proven track record at Jefferson Industries Corporation, enhancing operational efficiency and customer satisfaction.
  • Skilled in coaching and mentoring, I implemented process improvements that reduced response times by 20%.
  • Adept at stakeholder management and fostering teamwork, I drive innovation and compliance in high-pressure environments.
  • Experienced in working in fast-paced environments
  • Experienced with managing service delivery teams to ensure optimal performance and client satisfaction. Utilizes process improvement strategies to enhance team efficiency and service quality. Track record of fostering collaborative team environment and effectively adapting to changing needs.

Overview

14
14
years of professional experience

Work History

Team Leader - Service Delivery

Jefferson Industries Coporation
03.2023 - 04.2025
  • Oversaw daily service delivery operations, ensuring adherence to quality standards and customer satisfaction.
  • Coordinated cross-functional teams to streamline processes and enhance service efficiency.
  • Mentored team members on best practices for problem resolution and customer engagement.
  • Implemented process improvements that reduced service response times and increased operational effectiveness.
  • Developed training programs for new hires, enhancing team capabilities and service knowledge.

Contractor's Assistant

Diesel Power Tech
08.2011 - 09.2019
  • Supported project coordination through effective communication with subcontractors and suppliers.
  • Assisted in maintaining project schedules and tracking deliverables for multiple assignments.
  • Facilitated on-site inspections to ensure compliance with safety regulations and quality standards.
  • Enhanced workflow efficiency by streamlining material procurement processes and inventory management.
  • Collaborated with team members to resolve issues promptly, minimizing project delays.
  • Trained new assistants on operational procedures and safety protocols for various projects.

Education

High School Diploma -

Nouveau College Moderne
Port-a-Prince, Haiti
10-2023

Associate of Science - Electricity

Centre Technique St-Gerard
Port-au-Prince, Haiti
10-2002

Skills

  • Coaching and mentoring
  • Compliance
  • Innovation skills
  • Stakeholder management
  • Service delivery optimization
  • Teamwork and collaboration
  • Problem-solving
  • SLA management
  • Multitasking Abilities
  • Organizational skills
  • Operational efficiency

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Limited Working

Timeline

Team Leader - Service Delivery

Jefferson Industries Coporation
03.2023 - 04.2025

Contractor's Assistant

Diesel Power Tech
08.2011 - 09.2019

High School Diploma -

Nouveau College Moderne

Associate of Science - Electricity

Centre Technique St-Gerard

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Damaze Pierre-Louis