Karen Schamp
Medicine Hat,AB
Summary
Recently retired employee pursuing flexible part-time or casual employment. Strong work ethic, adaptability, and excellent interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Team Leader - Service Delivery
Employment and Social Development Canada
Medicine Hat, Alberta
01.2005 - 04.2024
- Coordinated team activities and delegated tasks to ensure efficient service delivery to Canadians.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Facilitated and executed testing procedures for potential candidates.
- Managed conflict resolution within the team to maintain a positive work environment.
Employment Insurance Service Delivery Agent
Employment and Social Development Canada
Brandon, Manitoba
09.1989 - 12.2004
- Assessed employment insurance claims for accuracy and completeness.
- Assessed benefits using criteria set under the Employment Insurance Act.
- Addressed questions about claims in a timely manner.
- Claim management, as needed, for the duration of the claim.
Education
Some College (No Degree) - Business Administration Skills Diploma
Keewatin Community College
Thompson, MB05-1988
High School Diploma -
R.D. Parker High School
Thompson, MB06-1984
Skills
- Team Leadership and Collaboration
- Problem-Solving
- Interpersonal Skills
- Coaching and Mentoring
- Reliability
- Time Management
- Decision-Making
- Attention to Detail
- Professionalism
- Interpersonal Communication
- Organizational Skills
Timeline
Team Leader - Service Delivery
Employment and Social Development Canada
01.2005 - 04.2024
Employment Insurance Service Delivery Agent
Employment and Social Development Canada
09.1989 - 12.2004
Some College (No Degree) - Business Administration Skills Diploma
Keewatin Community College
High School Diploma -
R.D. Parker High School
Similar Profiles
Plamedi KapilaPlamedi Kapila
Administrative Assistant, Human Resource at Government of Canada - Employment and Social Development CanadaAdministrative Assistant, Human Resource at Government of Canada - Employment and Social Development Canada
Khélia NshimirimanaKhélia Nshimirimana
Program Officer at Government of Canada – Employment and Social Development CanadaProgram Officer at Government of Canada – Employment and Social Development Canada
Senthil Ganesh RamalingamSenthil Ganesh Ramalingam
Officer (various Roles) - Business Expertise – Program Management Delivery Services (Western Canada) at Government of Canada - Employment and Social Development Canada (ESDC)Officer (various Roles) - Business Expertise – Program Management Delivery Services (Western Canada) at Government of Canada - Employment and Social Development Canada (ESDC)
Louisa AnaniadisLouisa Ananiadis
Programs Officer at SERVICE CANADA, EMPLOYMENT AND SOCIAL DEVELOPMENT CANADAPrograms Officer at SERVICE CANADA, EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA
Peggy DavisPeggy Davis
Mental Health Therapist at Private PracticeMental Health Therapist at Private Practice