Daljeet Singh Juneja

• Supporting customers and prospective customers on the phone and in person to provide the best-in-class service related to personal lending.
• Selling loan and protection products.
• Handling incoming calls in an informed & professional manner.
• Developing rapport with the clients to develop credibility & earn their trust to effectively offer them solutions in due course of lifecycle.
• Following up past due customer accounts.
• Cash controls including taking payments.
• Handling Collections for the Branch along with exceptional customer service.
• Analyzing issues & determining future steps & following correct escalation metrix.
• Provide Loan modification options to mitigate losses.
• Meeting Clients in person for resolution on past due accounts- Field Visits.
• Assisting in Audit Functions.
• Assisting Branch Manager with analysis to improve branch output.
• Managing Branch Operations- Assisting the BM for branch management.

• Handled Pan India Collections & Legal Portfolio
• Assuring on-time collections and supervising the activities of region; monitoring in-house team and appointing agencies in terms of capacity planning, recruitment, & productivity.
• Monitoring receivables & collections and providing updates of receivables and appropriate reporting procedures.
• Streamlining existing policies/processes to maximize efficiency in collections and debt recovery via Legal; enhancing and automating the process on regular basis.
• Conducting Regular visits & discussions for effective ways to reduce the debt & also strive for Customer Satisfaction.
• Managing entire Legal Operations to ensure stubborn debt collection & any kind of default cases & complaints via legal sections such as Sec.138 & Section 9 or Arbitration; collating all the documents to be filed for case initiation.
• Engaged in Vendor Management & their Accounts Payable management; developing documents/MIS Reports
• Preparing periodic reports for top management review; resolving disputes & escalations.

• Led Accounts Receivables for India, China, Brazil, South America, Malaysia, Indonesia & Japan. Reporting to Director- Finance.
• Managed portfolio of USD 100 Million right from start till the end of Lifecycle with efficiency of 90% across the lifecycle; administered Collections, Billing, Dispute, Cash Applications.
• Monitored order holds/ release management; developed strong customer relationships, and increasing collection efficiency.
• Headed the end-to-end collections process including Billing, Dispute and Cash Applications & ensured that the targets are met as per the company matrix; prepared Daily Collection Report (DCR) for the higher management’s purview.
• Maintained Customer Service Relationship wherein resolving customer disputes with regards to either stock not delivered or logistics related concern; provided end-to-end resolution of payment disputes on-line and off-line with customers.
• Administered accounts receivables activities with the purchasing function; reviewed transactions for documentation of obligation, payment authorization, timely payment, and accurate recording.
• "I have only provided details for my current & last three jobs, but I would be happy to discuss my previous work experience of 5 years during our conversation if desired."

• Oversaw zonal working capital and mortgage client relations to enhance financial services.
• Developed and maintained strong relationships with vendors to support collaborative initiatives and promote shared success.
• Investigated partner performance metrics to identify areas for enhancement and optimize allocation of resources.
• Oversaw the execution of partner-related projects by cross-functional teams, maintaining alignment with overarching organizational priorities.
• Consistently surpassed sales targets, securing highest sales figures for a continuous seven-month period in the zone.

• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Enhanced team productivity by streamlining operational processes.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Handled, Medical, Banking, IT Related portfolios

Managed daily branch operations to optimize sales performance and maintain delinquency rates within company guidelines.

Was conferred best manger award from consecutive months for best Sales & Delinquency Control Achievement.