Dakota Freaner
Oceanside,CA
Summary
Outgoing and highly amiable college undergraduate with 6+ years of work experience who possesses a substantial value for compassion and a dedicated commitment to maintaining and strengthening client relations. Eager to apply empathy, communication, active listening, and problem-solving skills to make a meaningful difference in further developing client relations and improving clients' lives.
Overview
6
6
years of professional experience
Work History
Summer Intake Advisor
California State University San Marcos
06.2024 - 08.2024
- Provided personalized academic advising to students, including course selection and goal setting, to support their academic success and progress toward graduation
- Worked closely with the Director and Peer-Advising Coordinator to ensure essential and accurate information was communicated to front-line staff
- Adhered to university policies and procedures by maintaining data integrity and confidentiality by verifying student guests and identities
- Worked alongside Student Success Coaches to perform calling campaigns to assist 3,346 students with course enrollment.
Peer Advisor
California State University San Marcos
10.2023 - 05.2024
- Utilized and taught students how to effectively use academic tools to construct their course schedules.
- Referred students to various campus-wide resources available to assist students (Math Lab, STEM Center, Writing Center, Academic Success Center, etc.).
- Shared general information concerning university policies and upcoming deadlines.
- Provided program support and student outreach via workshops, email, etc.
- Demonstrated empathy and active listening when working with students.
Senior Capstone Project
California State University San Marcos
08.2023 - 11.2023
- Identified and discussed various obstacles impeding academic success for foster youth pursuing higher education (financial insecurity, food insecurity, housing insecurity, trouble finding employment, lack of support systems, family responsibilities, and substance abuse).
- Proposed a bridge program that would provide former foster youth with the necessary information, tools, resources, and support services to increase academic success rates for all foster youth attending college.
- Implemented various research methodologies from sociological and psychological disciplines to measure the effectiveness of the proposed program.
In-Store Shopper
Vons
01.2020 - 08.2023
- Shopped for customer orders received through the company web application.
- Addressed customers’ inquiries, concerns, and special requests.
- Aided customers in finding products within the store and bringing groceries to their vehicles.
Fiber Optic Network Installer
Integr8 Services
06.2018 - 08.2019
- Installed fiber optic networks and upgraded existing network systems of 8 businesses across the West Coast.
- Effectively collaborated and communicated as a team to ensure upgraded network systems were installed correctly and functioning effectively.
Customer Service Representative / Kitchen
Pizza Hut
03.2018 - 06.2018
- Handled customer menu orders and concerns and rectified issues via the telephone
- Greeted customers at the counter & processed their food orders
- Accommodated any special requests of the customer.
Education
Master of Social Work - Social Work
California State University San Marcos
San Marcos, CA05.2027
Psychology Bachelor of Arts, Social Science - Social Sciences
California State University San Marcos
San Marcos, CA05.2024
Associate of Arts for Transfer Psychology Degree - Psychology
Palomar College
San Marcos, CA12.2021
Skills
- Relationship Building
- Strategic Planning
- Client Engagement
- Teamwork and Collaboration
- Problem-Solving
- Professionalism
Other interests and skills - Computer
Skilled at navigating academic databases to find relevant scholarly sources and proficient with Microsoft Teams, Word, Excel, and PowerPoint
Timeline
Summer Intake Advisor
California State University San Marcos
06.2024 - 08.2024
Peer Advisor
California State University San Marcos
10.2023 - 05.2024
Senior Capstone Project
California State University San Marcos
08.2023 - 11.2023
In-Store Shopper
Vons
01.2020 - 08.2023
Fiber Optic Network Installer
Integr8 Services
06.2018 - 08.2019
Customer Service Representative / Kitchen
Pizza Hut
03.2018 - 06.2018
Master of Social Work - Social Work
California State University San Marcos
Psychology Bachelor of Arts, Social Science - Social Sciences
California State University San Marcos
Associate of Arts for Transfer Psychology Degree - Psychology
Palomar College
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