Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Antonio Palomera

Oceanside,CA

Summary

Dynamic Branch Manager with a proven track record at Master Halco, excelling in customer service and relationship management. Enhanced customer satisfaction ratings through effective problem resolution and implemented sales strategies that consistently exceeded targets. Strong coaching abilities fostered team development, driving operational efficiency and revenue growth.

Overview

30
30
years of professional experience

Work History

Branch Manager

Master Halco
07.2018 - 05.2022
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Asst Manager

Dunn Edwards Paints
05.2016 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Asst Manager

Home Depot
09.1996 - 06.2016
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Marine

USMC
04.1992 - 04.1996
  • Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
  • Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
  • Communications background as a radio operator/forward observer

Education

High School Diploma -

Pioneer High School
Whittier, CA
06-1991

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Coaching and mentoring
  • Relationship building and management
  • Excellent work ethic

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Master Halco
07.2018 - 05.2022

Asst Manager

Dunn Edwards Paints
05.2016 - 06.2018

Asst Manager

Home Depot
09.1996 - 06.2016

Marine

USMC
04.1992 - 04.1996

High School Diploma -

Pioneer High School

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Antonio Palomera