Hi, I’m
Dakota Craig
Lacombe,AB
Summary
I pride myself on my ability to be a relationship-driven professional. I focus on performance and am flexible with the specific needs of different assignments that I approach with empathy, respect and commitment. I excel when collaborating professionally with individuals from a broad diversity of backgrounds and cultures to build trust and maintain genuine relationships. I aim to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate who manages multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals and further develop my professional skills.
Overview
4
years of professional experience
1
Certification
Work History
McMan Youth, Family and Community Services
Family Support Worker
01.2023 - 09.2023
Job overview
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport for creating safe and trusting environments for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Maple Tree Consulting & Family Services
Practicum Student/Family Support Worker
10.2022 - 12.2022
Job overview
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Create safe and positive environment where families can connect. Support parents to engage with their children and model positive parenting strategies, including emotional regulation and age-appropriate guidance based on child's developmental level.
- Provide transportation for children to and from placements so they may consistently attend family time visits.
- Work in collaboration with CSD Service Team and make recommendations based on observations and time spent with family.
- Document observations from family interactions, focusing on strengths of parents and progress toward parenting goals identified by parents and Service Team.
Ashley Homestore
Sales Professional
10.2021 - 11.2022
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Maintained consistent target sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Implemented effective networking strategies and elevated new business opportunities.
Indigo Bay
Retail Sales Assistant
06.2019 - 06.2021
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Reeves College, Edmonton, AB
Diploma from Child And Youth Services Worker
12.2022
Waikato Diocesan School For Girls, Hamilton, New Zealand
High School Diploma
11.2012
Skills
- Problem Solving
- Relationship Focused
- Needs Understanding
- Network Development
- Client Rapport-Building
- Conflict Resolution
- Client Needs Assessment
- Flexible and Adaptable
- Collaboration
- Self-motivated professionally
- Decision Making
- Good listening skills
Certification
- CPI Nonviolent Crisis Intervention, NCI - October 14th 2022 - October 14 2024
- Workplace Hazardous Materials Information System (WHMIS) 2015, - October 13th 2022
- Standard First Aid & CPR/AED level C, Canadian Red Cross - October 13th 2022 - October 12 2025
- Trauma-Informed care Training - March 2022
References
Please contact for references
Timeline
Family Support Worker
McMan Youth, Family and Community Services
01.2023 - 09.2023
Practicum Student/Family Support Worker
Maple Tree Consulting & Family Services
10.2022 - 12.2022
Sales Professional
Ashley Homestore
10.2021 - 11.2022
Retail Sales Assistant
Indigo Bay
06.2019 - 06.2021
Reeves College
Diploma from Child And Youth Services Worker
Waikato Diocesan School For Girls
High School Diploma
- CPI Nonviolent Crisis Intervention, NCI - October 14th 2022 - October 14 2024
- Workplace Hazardous Materials Information System (WHMIS) 2015, - October 13th 2022
- Standard First Aid & CPR/AED level C, Canadian Red Cross - October 13th 2022 - October 12 2025
- Trauma-Informed care Training - March 2022
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