Dakoda St Jean
Kelowna,BC
Summary
Achieved sales goals through effective staff training and problem-solving, while ensuring optimal inventory management. Focused on enhancing customer satisfaction and operational efficiency in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Nespresso Boutique
05.2023 - 06.2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Shoppers Drug Mart
10.2019 - 04.2023
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Assistant Manager
McDonald's
11.2017 - 09.2019
- Trained new employees on company policies, procedures, and job responsibilities
- Kept employees operating productively and working on task to meet business and customer needs
- Collaborated with other Shift Managers to maintain consistency in KPIs and staff development
- Exercised composure under pressure and in escalated customer service scenarios.
Supervisor
Tim Hortons
09.2016 - 11.2017
- Oversaw daily operations of the store, ensuring a smooth shift, and timely completion of closing and opening tasks.
- Applied strong leadership talents and problem-solving skills to delegate workflow among team members
- Improved customer satisfaction with prompt resolution of inquiries and complaints.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Task delegation
- Staff training and development
- Retail operations
- Employee scheduling
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Nespresso Boutique
05.2023 - 06.2025
Assistant Manager
Shoppers Drug Mart
10.2019 - 04.2023
Assistant Manager
McDonald's
11.2017 - 09.2019
Supervisor
Tim Hortons
09.2016 - 11.2017