Dajana Pavlica
Kitchener,ON
Summary
Detail-oriented student pursuing a degree in Legal Studies with a Sociology minor at the University of Waterloo. Experienced in client service, communication, and team coordination through several years of professional work experience. Strong organizational skills with ability to support daily operations in a professional work environment.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Kitchener, ON
11.2022 - Current
- Provided professional customer service while assisting a high volume of customers
- Maintain organization and efficiency in a fast-paced work environment
- Communicate clearly with team members to coordinate workflow and ensure smooth operations
- Resolve customer concerns professionally while maintaining company standards
Crew Trainer
McDonald's
Kitchener, ON
09.2020 - 11.2022
- Trained and supported new employees on company procedures and service standards
- Completed training documentation and maintained records for new staff members
- Provided guidance to team members to ensure tasks were completed accurately and efficiently
- Assisted supervisors with coordinating workflow and maintaining smooth daily operations
- Communicated professionally with customers and resolved concerns in a timely manner
- Maintained an organized and efficient work environment while managing multiple responsibilities
Education
Legal Studies
University of Waterloo
Waterloo05.2028
Skills
- Professional communication
- Customer and client service
- Organization and time management
- Attention to detail
- Conflict resolution and problem solving
- Team collaboration
- Ability to multitask in fast-paced environments
- Microsoft Word and Google Docs
- Email communication and basic document management
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Barista
Starbucks
11.2022 - Current
Crew Trainer
McDonald's
09.2020 - 11.2022
Legal Studies
University of Waterloo