Editha Mendoza
Summary
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
- Professional with comprehensive experience in front office operations. Organizational abilities, and keen attention to detail. Brings positive attitude and commitment to continuous learning and growth.
- Proficient in customer service, and administrative support, ensuring customer satisfaction and smooth daily operations.
- Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2023 - Current
- Maintaining to be cool, calm and energetic barista in a fast-paced work environment.
- Preparing food and beverages to standard recipes or customized for customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious and high-quality beverages, which improved sales.
Sales Associate (P/T)
7 Eleven Store
11.2021 - 08.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems to process transactions swiftly and accurately.
- Maintained accurate inventory levels through regular stock checks and efficient restocking practices.
- Monitored sales trends to identify opportunities for promotional strategies and upselling initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Accounts Payable Clerk (Practicum Student)
Pomeroy Lodging
05.2022 - 07.2022
- Entered invoices in SAP (Sage 300).
- Processed vendor invoices with accuracy and efficiency, ensuring timely payments.
- Managed purchase order reconciliation to maintain accurate financial records.
Academic Secretary
International Indian School
04.2016 - 03.2017
- Coordinated scheduling and logistics for academic events, ensuring seamless operation and communication among stakeholders.
- Managed student records and maintained database accuracy, enhancing retrieval efficiency for faculty and administration.
- Organized and distributed agendas. Recorded minutes of the meeting and ensured follow-up on action items discussed.
- Supervised and processed the admission of the students with the Registrar's Office and input information in the Enterprise Student Information System (ESIS software).
- Answered phone, emailed and walk-in inquiries.
- Provided comprehensive support to faculty members by preparing meeting agendas and distributing relevant materials.
Executive Secretary (Senior Vice-President)
Banco De Oro Universal Bank, Inc.
10.2010 - 03.2016
- Managed executive schedules, ensuring optimal time allocation and prioritization of tasks.
- Coordinated communication between departments, streamlining information flow for improved collaboration.
- Prepared comprehensive meeting agendas and minutes, facilitating effective decision-making processes.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Skilled in purchasing and negotiated to lock in the price for all the office supplies that led to a 30% savings for the bank's expenses.
Executive Secretary (First Vice-President)
Banco De Oro Universal Bank, Inc.
04.2008 - 10.2010
- Streamlined communication between executives and stakeholders, enhancing operational efficiency.
- Coordinated complex schedules and meetings, ensuring optimal use of executive time.
- Managed confidential documents and correspondence with discretion and accuracy.
- Developed and maintained filing systems, improving document retrieval processes.
- Prepared detailed reports and presentations for senior management decision-making.
- Facilitated onboarding of new staff, providing training on office protocols and systems.
Education
Contract Work - Finding Your Way
Calgary Immigrant Women's Association (CIWA)
Calgary, AB07.2022
Bachelor of Science - Computer Management
03.1999
Skills
- Attention to detail
- Team player
- Exceptional customer service
- Confidential document control
- Verbal and written communication
- Adaptable and flexible
- Reliable and dependable
- Multitasking Abilities
- Data entry
- Office administration
- File organization
- Customer and client relations
- Computer Skills
- Professional communication
Languages
English
Native or Bilingual
Affiliations
- St. Luke's Catholic Church, Northland, NW - Choir Member and Cantor
- Sacred Heart Church and Columbarium, 14 St. SW - Choir Member
Certification
- Calgary Immigrant Women's Association (CIWA), Completion of a 4-month Contract Work-Finding Your Way - April – July 2022
- Partner of the Quarter, Starbucks - 2nd Quarter of Year 2024
Interests
- Watching Movies
- Music
- Singing and Dancing
- Volunteering
- Personal Development and Self-Improvement
Timeline
Barista
Starbucks
07.2023 - Current
Accounts Payable Clerk (Practicum Student)
Pomeroy Lodging
05.2022 - 07.2022
Sales Associate (P/T)
7 Eleven Store
11.2021 - 08.2025
Academic Secretary
International Indian School
04.2016 - 03.2017
Executive Secretary (Senior Vice-President)
Banco De Oro Universal Bank, Inc.
10.2010 - 03.2016
Executive Secretary (First Vice-President)
Banco De Oro Universal Bank, Inc.
04.2008 - 10.2010
Bachelor of Science - Computer Management
Contract Work - Finding Your Way
Calgary Immigrant Women's Association (CIWA)