Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daisy Vargas Martinez

Los Angeles

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Sales Representative

Safelite Auto Glass
11.2019 - 05.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.

Customer Service Representative

Waterworks Aquatics
06.2017 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Abraham Lincoln High School
3501 N Broadway Los Angeles, 90031
05-2011

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Fluent bilingual communication

Languages

Spanish
Full Professional

Timeline

Sales Representative

Safelite Auto Glass
11.2019 - 05.2025

Customer Service Representative

Waterworks Aquatics
06.2017 - 08.2019

High School Diploma -

Abraham Lincoln High School

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Daisy Vargas Martinez