Daigo Higuchi
Surrey,BC
Summary
Proven leader in the hospitality sector, excelling in customer relationship management and team leadership at The Ramen Butcher. Enhanced service quality through effective personnel training and complaint handling, fostering a positive environment and boosting team performance. Skilled in transactions and cash handling, demonstrating a commitment to operational excellence and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
The Ramen Butcher
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Server
Ramen Gojiro
06.2018 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Sociology
University of British Columbia
Vancouver, BC05.2026
Bachelor of Arts - Sociology
Corpus Christi College
Vancouver, BC09.2019
Skills
- Organization
- Complaint Handling
- Personnel Training
- Customer Relationship Management
- Menu presentation
- Team Leadership
- Decision-Making
- High Energy and Stamina
- Transactions and Cash Handling
- Staff Training
- Beverage Preparation
Languages
English
Full Professional
Japanese
Native or Bilingual
Timeline
Server Shift Leader
The Ramen Butcher
09.2021 - Current
Server
Ramen Gojiro
06.2018 - 01.2020
Bachelor of Arts - Sociology
University of British Columbia
Bachelor of Arts - Sociology
Corpus Christi College
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