Dadhiram Niraula (Ram)
Edmonton,AB
Summary
Dynamic, dedicated, enthusiastic and problem-solving attitude. Believe in group work efforts and positive to adopt everyday changing tech environment. Experienced in Hardware, software OS, Network issue along with on premises, cloud and hybrid setup. Go depth on diagnostic to achieve quick and right solution. Organizing ticketing system, following ITIL guideline, Prioritizing requests as per urgency to meet user satisfaction and meet company standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Desktop Support Technition
Amazon
03.2024 - Current
· Effective troubleshooting, problem solving competencies for both hardware and software as well as network related issues.
· Knowledgeable in installation, configuration and maintaining operating system related issues.
· Good experience in Microsoft 365, AD DS, and Networking such as IP, DNS, DHCP.
· Skilled in delivering far off and on premises tech support with clear and concise communication.
· Familiar with wf-fi connectivity, network performance related troubleshooting and fixing the issue.
· Worked both on premises and cloud environment also together with hybrid environment
· Familiar to set up and maintain peripheral devices, such as printers, scanners phone.
· Present strong diagnosing and solving system execution related issues and administer updates and patches.
· Experienced in application of ticketing systems such as Eventbrite, show pass for issuing tickets and proper documentation.
· Sociable with ITIL system, making sure efficient and proficient user satisfaction.
· Ability to work by prioritizing various support requests to maintain service level agreement.
· Proficient in suer, devices and group management within Microsoft Entra ID.
· Experienced about Microsoft Intune, security enforcement of cloud devices and overall device management.
Skills
- Trouble shooting of hardware, software
- Installation and maintenance of operating system
- Networking, Microsoft 365, and AD DS
- On-site and remote tech support
- Troubleshooting of wi-fi and network
- Hybrid environment & on premises Environment
- Auxiliary devices setup and maintenance
- System diagnostic, updates and upgrade
- Use and management of ticketing system
- Efficient ITIL user support
- Prioritize support request as per SLA standards
- Device and user management on Entra ID
- Cloud device security management and Microsoft Intune
Accomplishments
I recently worked for CCTV configuration and installation for Empiral Oil distribution office. It was a team work and I got a chance to work with IT engineer. I did demo configuration for the company over the network design by our engineer. It was great hands on experience for me to implement and sharpen my skill. I was lucky to get involved on such a big network design and configuration.
Certification
MD 102 Endpoint Administrator - Microsoft Certified
CCNA Certification - on going
Timeline
IT Desktop Support Technition
Amazon
03.2024 - Current
Best Costumer service host of the year 2023
I was working on Japanese village Teppan dining as costumer host. My duty was receive the costumer form the main entrance and let them comfortable on the seat which was booked earlier.
Everyday being on time at he receiving point, Greeting, and verify them for the enhance service for the great experience was by entry point of service. I was always practiced to listen deeply costumer and at the same time used to give full attention of their word and body language which help me to guide the server for better service.
Most of the costumer are regular and fan of our restaurants. based on the costumer verbal compliments with manager and Google review our management made a decision to recognize me Best costumer service host of the year 2023.